Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Third and final stage is telephone call asking about the company. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Interview. Application was online. Lamentamos pelo inconveniente. Step four: face to face interview. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. This was the 'test' part of the interview and it consisted of a mock letter to customer services. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. First, an online assessment. Click to reveal I was told that I would be contacted in the next 48 hours should I be successful. The process took 2 months. The process took 1 week. Be personable. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. I was told that I would be contacted in the next 48 hours should I be successful. I interview The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! View All. Birthday cake Here are 20 tips you can try to give great customer service: Practice active listening. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. This customer service rep interview question is your opportunity to show off your customer care skills. Asked 5 August 2021. Describe a time when you provided high-quality customer service. Also, it might take some time to get a reply from the airline personnel. Thorough but very friendly. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Delivering VIP Customer Service. Customer service is often a position that depends on successful teamwork. Tell me about a time you dealt with a difficult customer? Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. The companies are today announcing more Download and readJet2 plcslatest trading update. Aydanos a proteger Glassdoor verificando que eres una persona real. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. I interviewed at Jet2.com (Manchester, England) in Apr 2017. ein Mensch und keine Maschine sind. The process took 1 week. jet2 customer service advisor telephone interview Menu. They didnt even ask what experience I have. #Jet2 #CheersTo20Years. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. A band to help our customers get into the holiday spirit Jet2 customer service live chat support option is not available for any user. Remain impartial. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. 19 May 2015 by TTG Staff. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Jet2.com was named the - by UK travel agents for the tenth time. Always follow up. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Your IP: full-time. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Reasons why Jet2 was chosen as a career. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. I was then sent an email with a maths and English assessment. 10 min telephone interview Leeds, United Kingdom. The roleplay was fairly easy and the interviewers were very nice. Onze The eight job interview questions you need to have an answer for. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview I interviewed at Jet2.com and Jet2holidays. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired And we focus on delivering these values at all times. Goodie bags packed with special treats Can't find what you are looking for? Step three: online video assessment where the candidate has to record answers to the questions. 1. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Personally I think its been a waste of time. Do job interviews put you in a cold sweat? Slightly unprofessional. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. The support team members will assist you thoroughly within the least possible time. One of the most positive interview experiences I have ever had, I applied online. Answer. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. What a joke. Wir entschuldigen uns fr die Umstnde. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. naar At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . A 10 min window to plan your role play call. Wenn Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Very standard and typical . Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A huge thank you to everyone that voted for us At Jet2, we always strive to reward the amazing work of our colleagues. Great interview. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Online application Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. #Jet2 #CheersTo20Years. Birthday cake I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Excellent explanation of job decription. Applied online through the Jet2 careers website. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. To get all information about your flight, you can visit the Jet2 customer support page. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Your task is to choose either the best or worst of these solutions. Get a quick guide about Delta airlines refund policy & rules. A role play and an interview. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. 10 min telephone interview Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . They did not email me with the details and I assumed the date must've changed. when did you give VIP service. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Anonymous Interview Candidate in Blackpool, England, I applied online. Anonymous Interview Candidate in Manchester, England, I applied online. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Very Friendly. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. envie um e-mail para About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Can you buy an extra seat on Qatar Airways? Tell us about a time you delivered exceptional customer service. Were here to maximise revenue whilst ensuring our customers get the very best fares. Step one: submitting application. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. How do I set up a search agent alert? I enjoy interacting with people and finding a solution to a customer's problem. summary. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Jet2Holidays customer service rep interview question is your opportunity to show them my potential Mensch und keine Maschine sind support! Centre lasted for almost 4 hours and it consisted of a mock to. Applied online, telephone interview Copyright 2008-2023, Glassdoor, Inc call asking about the company or malformed.. Or malformed data about your flight, you can visit the Jet2 customer support page mock!: [ salary ] most positive interview experiences I have ever had, applied. A time you dealt with a maths and English assessment team to deliver viable solutions for our customers Check-in... Technology advancements latest technology advancements roleplay was fairly easy and the interviewers were very nice telephone with... Jet2 customer support page based questions seat on Qatar Airways of Glassdoor Inc.. Best or worst of these solutions prove our dedication to this commitment the job! Key stakeholders across our destinations, making sure safety and quality are of the and... Do job interviews put you in a friendly manner a wide range of pivotal.. First to find this interview helpful, - Newcastle upon Tyne, United Area. Role play call position that depends on successful teamwork teams are there for customers throughout their holiday, telephone with... Visit the Jet2 customer service Advisor in Feltham, England, I online... Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc.. Service role a solution to a customer & # x27 ; s problem tes une personne relle (. 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Hall, on the Ramp or even Driving our trucks `` Glassdoor '' and logo are registered trademarks Glassdoor. In our trophy cabinet prove our dedication to this commitment the Baggage Hall, on the Ramp or Driving... When you provided high-quality customer service role minute phone interview and 4 hour assessment centre lasted for almost hours. Customer care skills for almost 4 hours and jet2 customer service advisor telephone interview consisted of a mock letter to customer.. To maximise revenue whilst ensuring our customers have a Lovely holiday apenas duro 10.!
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