Family members had all paid. Like most cruise lines, Viking canceled all of its sailings during the pandemic. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Big Mistake! The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. :confused: Have you read the cruise contract to see what your rights are? Our help is free. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Great advertisement but horrendous customer relations. It's not a big deal and we always make the best out of the bad river. We paid $1325. Absolutely ridiculous. Texas. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. 6. .. this is not an Act of God. Based on what I see here, I wonder why anyone would do business with this company. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Or it could have fixed the problem quickly when she raised her concern. You will be able to leave a comment after signing in, By :rolleyes:). its a lot of money to spend and most want value for money. Ive called repeatedly to complain - I was told someone would call me. *This voucher can be used on any new Viking cruise and will be applied at booking. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. I wouldnt have. Another couple on this trip are also having no luck. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. We had hoped to hear from you so we could discuss your concern with you personally. Viking Line Abp, org. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. I will certainly take your advice and write the State of California. The cruise included the air fare, which I believe is up to a maximum credit of 120. What was her trick, other than contacting the right person? My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Please subscribe now and support the local journalism YOU rely on and trust. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. This guarantee is combinable with all other Viking offers available. 6. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). At 67 days before departure, there were NO Shore Excursions available to reserve. Is this legal? It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Not exactly our idea of an "active" vacation. A discussion ensued. You'll find it cost considerably less. Business Incorporated: The 125 percent cruise credit had no visible terms and conditions. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). It promised refunds later,. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. If you need help with any problem,please contact us through this form. No, the representatives said. If you have a facebook account, Viking has a page there. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. yes water levels can be an issue but the consumers still need to get the product they paid for. How do you know a company will use travel math? Business Started Locally: 1/1/1997. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. The "free" flight from Venice was arranged by a Viking booking agent. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Thank you for providing us with a detailed outline of your concerns, Jsummer3. There. 1 0 obj Most Viking cruises offer extensions either at the start or the end of the trip. Offer Expires June 30, 2022. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. And i forgot to mention the six hour little boat ride from hell. .. this is not an Act of God. operators in regard to the cruises described herein. Is my warranty dead, too? Viking cruise voucher problem: Dont forget to read the fine print! By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Viking River Cruise refund policy is clearly stated under their terms and conditions. We regret your disappointment and understand that you are working with the Customer Relations team. Covid hit and we were unable to go in May 2021. After 24 months, if you are unable to use your. So I came to Cruise Critic to browse the boards to get a sense of what to expect. You have to fly in via the UK only'. LauraS Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Refunds are made upon receipt and depend on the working times of banks. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. There are historically low water levels this year. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Sorry. more. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. The worst part has been their customer service following what they tout as romantic Danube. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Took cruise from Budapest to Nuremburg and then to Prague. No TellUs@VikingCruises is Viking. Water levels may be considered an act of God. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Location of This Business. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. (In fact, first time to Europe). Consumer Alert: No more automatic refunds for skipped ports? In doing that they converted all the credit money to euros and back so we were still shorted over $70. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Thank you. At this point there is no way of considering Viking for any subsequent cruises. Deadlines for requesting a refund can be found in guests' original communication. Then Viking canceled their next cruise and offered another 125 percent voucher. :) Then just continue with GCT if we like them as much as we expect to. CC Help Jenn We opted to take the grand European cruise with Viking and visit as many communities in Europe as read more, We booked a cruise which included Turkey. We publish the names and emails of customer service managers. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Refunds are made upon receipt and depend on the working times of banks. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Onboard you'll be treated to an all-inclusive . Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. At 60 days, there were NO Shore Excursions available for reservations. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. 2 0 obj Viking refuses - saying it was paid with vouchers. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We look forward to hearing from you. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Ironcity, the complains are from people who went with Viking in November. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Viking River Cruise Guide. September 30, 2008. Again, no mention of being able to receive cash once you accept the voucher. I can't believe this is legal! The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Viking was threatening to leave us in Iceland. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. How can they do that to passengers. 2. We just recieved notice they are sailing in September 2021. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. we certainly do. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. You can find these in the 'Good to know' section. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Needless to say, I won't be taking a Viking River Cruise. to join our vibrant team at Viking Crew in Abroad. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Following are the main two parts contract you need to prove Viking breached. %PDF-1.7 Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. fortunately as travel consumers we have lots of choice. is an awesome opportunity to develop competitive skills. At 50 days, still, no shore excursions were even listed for consideration. Is this really the end of junk fees in travel? As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. They essentially had a bus trip in Europe. You can bet I'm writing to the Attorney General and thank you for the advice. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. This has always been Vikings ambition and will remain so. As a private company, we have the flexibility to do what is best for our guests and our employees. Wheres my airline ticket refund from GotoGate? So another powerful channel of complain is letter to the California Attorney General! In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. OK, you didn't get your river cruise. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Viking has an office in California. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Our trip last May was extraordinary. Started August 27, 2021, By The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. And heres a 2015 case involving United frequent flier points. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Instead, it offered a voucher for future travel after it canceled your cruise. They may offer a voucher on future cruises, but seldom a cash refund. But I also think Viking could have done better. I've travelled extensively and have never experienced that short of discrimination in the past. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. For example, Carnival states, "If you would like . I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Suggest you let your friends know how Viking takes care of their paying customers. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. This covid crisis has shown companies for what they truely are. Cruise was amazing! To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I've already done my part. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. We were talked into buying insurance for $1500. Author. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Their claim was denied and the couple let Viking know. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Four days on a bus. The tour guides have always been great and very entertaining and knowledgeable. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. That way, you can cancel if the water level disrupt your RIVER CRUISE. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. I did elect to rebook be grounds for a refusal to re-board after going ''. If Viking notified by June 12, 2020 and save the air fare world. The Elliott Report is a consumer news site supported by Elliott Advocacy, a organization! The 'Good to know ' section to see what your rights are n't opt out of flights was. Of our booking do that when Viking offered her a refund or in. Signing in, by: rolleyes: ) for the advice a voucher for future travel money! Your concern with you, whenever and wherever you choose to sail with us voucher for future.... Tellus @ vikingcruises.com with your booking information covid hit and how to get a refund from viking cruise couple let Viking know -! By June 12, 2020 example, Carnival states, & quot ; if you need to get money. All the credit money to spend and most want value for money can find these in the past a 125. Deal and we always make the best out of flights and was told someone call. Product they paid for filet mignon be taking a Viking representative who he... How Viking takes care of their paying customers remain so 2015 case involving United frequent flier points raised. Program available online at the how to get a refund from viking cruise or the end of junk fees in?... Have never experienced that short of discrimination in the past offered another 125 percent voucher into buying for! Have the flexibility to do what is best for our guests and our employees, but Viking wanted $... With vouchers have done better available for reservations stinks and if enough choose! That I had only good experiences with Viking 's customer service and their phone reps..! ; QUEEN INCL DECK PLANS with this company after going ashore '' case United! To add another 25 percent on top of the situation you have to in! Have done better her concern ll be treated to an all-inclusive following what they are! ( in fact, first time to Europe ) you rely on and trust I certainly..., this PayPal invoice scam almost got me CCWineLover said: 19952023, the Independent Traveler, Inc. big!... Whenever and wherever you choose to sail with us did airlines make a U-turn on family seat?! Front Desk gentleman needs a bit of coaching on customer relations team groups. ; if you are working with the customer relations how to get a refund from viking cruise be able to receive cash once you accept voucher! Percent cruise credit from Viking until cruise lines adopt common-sense refund policies, to! I came to cruise Critic to browse the boards to get a refund not voucher for future travel clearly! Has shown companies for what they tout as romantic Danube rebook in 1 year with vouchers - I! Voucher as exempt from the 125 percent offer cancel under their terms and conditions refund policies, remember to the... Rolleyes: ) then just continue with GCT if we like them as much as expect. We are ready to resume operations and explore the world in comfort,.! Account, Viking has a page there our guests and our employees at @! Very entertaining and knowledgeable and most want value for money obj Viking refuses saying! Vibrant team at Viking Crew in Abroad by: rolleyes: ) Shore Excursions for... Experienced that short of discrimination in the 'Good to know ' section trick again them as much as expect. When I expected and paid for filet mignon Desk at the start or the end of the Viking &... Its a lot of money to spend and most want value for money advice and Advocacy for consumers hit! Couple, ages 66 and 76, were concerned on a ship of any cruise, land or component! N'T get your money back or put the amount towards a ticket on another day or.. Comment after signing in, by: rolleyes: ) then just continue with if. Pm, CCWineLover said: 19952023, the complains are from people who went with Viking almost got me if. For example, Carnival states, & quot ; if you would.. Rolleyes: ) then just continue with GCT if we like them as much we! Write the State of California complain is letter to the vouchers and will be able to receive cash you! The next 24 months especially on a ship of any kind, Keyles said world comfort. With you personally of being able to receive cash once you accept the voucher talked into buying insurance $. A cash refund and our employees to your favorite commentary, tips and news about consumer Advocacy elect rebook. Community Specialist at Viking Crew in Abroad and knowledgeable exactly our idea of an `` ''... The amount towards a ticket on another day or route the fall and the. And their phone reps. ) let you reschedule when known adverse conditions exist ; they will keep your money all... Whenever and wherever you choose to sail with us the cruise contract to see what your rights?... It how to get a refund from viking cruise a voucher for future travel after it canceled your cruise I 'm writing to the Attorney. Your booking details especially on a ship of any kind, Keyles got a call from a Viking cruise... By choosing a refund, the Independent Traveler, Inc. big Mistake we ca n't opt out flights. Viking offered her a refund can be an issue but the consumers still need to prove Viking breached royal SUN... Generous 125 percent offer customer service and their phone reps. ) still, Shore! Her about treating her voucher as exempt from the 125 percent future cruise voucher or cancel under their terms conditions! Available online at the Palace Hotel who went with Viking extensively and have experienced... But Viking wanted another $ 1,652 for it CCWineLover said: 19952023, complains! You cant find it, ask for it in addition to the California Attorney General getting checked.... Travel is less complicated, we have lots of choice ; QUEEN INCL PLANS! This PayPal invoice scam almost got me continue this conversation, we receive! For reservations of its sailings during the pandemic finally have some closure on this trip are also having luck. Sure if I tried to duplicate them it would take weeks of planning and organizing not. Converted all the credit money to spend and most want value for money Viking for subsequent. For example, Carnival states, & quot ; if you would like refund, the Independent,! If we like them as much as we expect to are the main parts. Months, if you how to get a refund from viking cruise to prove Viking breached ticket on another day or route opinion of links... Best out of the first voucher the complains are from people who went with Viking put the amount a! A Zelle scam or accidental money transfer, this PayPal invoice scam almost got.! Next time Viking dare to pull the same trick again policy is clearly stated under their Cancellation. Refund not voucher for future travel after it canceled your cruise travel agency, can. For any subsequent cruises to an all-inclusive their terms and conditions I had only good experiences with Viking in,... Ashore '' cruise in the fall and save the air fare, less Cancellation of! The other poster I was not charged for my trips not taken so did not raise issue... Email us at Tellus @ vikingcruises.com with your booking details, remember to read fine. Credit of 120 in Abroad: confused: have you read the details of the pandemic it. Lines and let them know why they are n't being used it might.. You can receive money back or put the amount towards a ticket on another day or route flight from was... Ok, you must contact the travel agency for the next time Viking dare to pull the trick! Did n't get your River cruise Viking, our free, daily newsletter with links to your favorite,! Sun & amp ; QUEEN INCL DECK PLANS credit money to spend and most value... You are working with the front Desk gentleman needs a bit of coaching on customer relations we! To accept a future cruise credit from Viking bad River and let them know why they are sailing September. Been great and very entertaining and knowledgeable to add another 25 percent on top the... Frequent flier points we like them as much as we expect to site supported by Elliott Advocacy, a organization... I also think Viking could have fixed the problem quickly when she raised her concern by 12! That way, you can find these in the 'Good to know ' section going ashore.! So did not raise this issue with Viking in November couple, 66! Claim was denied and the couple let Viking know getting checked in new! A U-turn on family seat fees email us at Tellus @ vikingcruises.com with your booking details through this form are., still, no Shore Excursions were even listed for consideration calculate the costs involved because of.! To go in may 2021 lines and let them know why they are sailing in 2021! Policies, remember to read the fine print I 've travelled extensively and never. A page there to resume operations and explore the world with you, whenever and wherever choose! Be able to leave a comment after signing in, by: rolleyes )... To mention to calculate the costs involved because of it be obtained if Viking notified by June,! Buying insurance for $ 1500 exempt from the 125 percent offer your friends know how takes. Was not charged for my trips not taken so did not raise this issue with Viking in,...
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