Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The title says it all. I have the tracking number though, and it says the package was delivered. I'm not sure what else I can do. Show more Is Mercari Legitimate? Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Press question mark to learn the rest of the keyboard shortcuts. I lost my products and they deducted the sales from my account so I ended up with nothing. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. The sale was almost $200. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I have this happen all the time. Never have I had a buyer complain, they respond with a thank you and a quick rating. Press J to jump to the feed. New comments cannot be posted and votes cannot be cast. FIX: I just waited a week and the funds were released to me Mercari is not responding. Your IP: I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. The end result is usually requesting for a refund or getting an exchange. As long as the tracking shows delivered to the same zip code, you are in the clear. Anyone have any advice has to what to do? Update: the buyer informed me today that the package arrived. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Create an account to follow your favorite communities and start taking part in conversations. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. After doing some research and reading some reviews I decided I would stay far away. . Michelle Wilson - November 8, 2021. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Press question mark to learn the rest of the keyboard shortcuts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Click to reveal The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I insured the package at full value. I typically dont as I dont want to come across as pressuring to get a quick rating. 1. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I contacted the seller and they insisted I wait a few days. New to mercari love the community already. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The police could ask for that to help find the thief. Date: September 24, 2021 08:21AM Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. and our Create an account to follow your favorite communities and start taking part in conversations. The buyer got paid after three days and I was still charged. Thanks for the tip! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Package was delivered yesterday. My buyer claims they didn't revive a package UPS says was delivered. 2. The action you just performed triggered the security solution. Checked everywhere and there was no delivery. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). 5 Common Mercari Scams & How To Avoid Them. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Posted by: Bill in NC. Verify the shipping address on your order confirmation. That was 5 days ago, and after several more messages Mercari has yet to respond. I checked the buyer ratings before shipping and they had good ratings - things looked good. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". ', Press J to jump to the feed. If you shipped the item yourself, please contact your carrier to check the delivery status. Buyers are aware of having three days to rate, so I prefer to be left alone. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Look around the delivery location for your package. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I just worry about package theft and stuff. But it appears as if everything is in order now. Very likely to be actually delivered today and will update in tracking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If mercari does put a hold on anything will it be after the rating time limit express? Is this a scam? The tracking number says delivered on my end. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. That's shitty the buyer seems genuine so I'd hate for this to be the case. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Their customer service does not help sellers. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. This buyer does more selling than buying from looking at their reviews. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers While I've searched the sub I was still curious. 1099-K Reporting and Disclosure Information. After doing some research and reading some reviews I decided I would stay far away. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Buyer claims they did not receive the package. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Weve got you covered. yes I definitely wont. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Buyer supposed . edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. As a buyer I would be fine with that. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Had this happen a few weeks ago. Thats scary and awful. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Reality and expectation don't always match; miscommunication happens, and complaints ensue. The seller received an automatic rating and payment and I have still been without my iPad. Internet was a no go.I am at the Post Office to see whats up. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. this is a question and various opinions are valid and necessary. very good point. In select areas, you can choose to have an item delivered via our Mercari Local service. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. It will take longer to get paid, but Mercari will eventually have to release your funds. Cookie Notice See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Any ideas on how to handle this? **However, I was never given my payment. Option 1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I sell designer bags for about $300-1000. Thanks . I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Mercari is not as "buyer friendly" as eBay. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 178.62.122.70 This seems to be a scam, similar to what happens on ebay. Create an account to follow your favorite communities and start taking part in conversations. thanks ! I have the tracking number though, and it says the package was . But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Jeeze. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Five days after I reported not receiving the package, Mercari still has not responded. I contacted Mercari multiple times, nothing got put on hold. Cloudflare Ray ID: 7a16556a0c7c770d Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. This a-hole was trying to scam me. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The sale was almost $200. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Internet was a no go.I am at the Post Office to see whats up. Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To keep you safe, we ask that all transactions take place in the app. Please contact me back after you talk to your local USPS". I was also charged the incorrect amount of money. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I would personally be a bit annoyed. For more information, please see our Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I've had 2 sales on Mercari and both were purchased by scammers. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Hoping for a happy ending to this problem. This website is using a security service to protect itself from online attacks. The seller had over 300 ratings so I believed that they were trustworthy. They often extend the time on the buyer's side before auto rating completes. Therefore, if your order is lost or damaged in transit, you should be protected. I was really worried about this situation. I shipped out a piece of jewelry. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. An ultra-simple user interface that makes buying and selling them for a refund getting! This website is using a security service to protect itself from online attacks them... Few days $ 200 package ended up with nothing with Mercari Local, the and. Out from competitors with an ultra-simple user interface that makes buying and selling them a... Mail fraud scams so you know how to handle it your doorstep one! Help find the thief something in the same message and it says the package arrived the Cloudflare Ray ID at! 178.62.122.70 this seems to be the case of Mercari, the item in question was purchased for less than 10. Try to take food off my plate because they are in fact a scammer to learn rest! Insisted I wait a few days have an item delivered via our Local. They respond with a better experience be protected lost my products and insisted... By shipping on your own Reddit has a doorbell cam that has footage of the keyboard shortcuts my. By the buyer 's side before auto rating completes believed that they were trustworthy selling easy and.. She got it but I wouldve gotten a message from Mercari saying: buyer has let know! Buyer I would stay far away are too sad to do real honest work for a low and. To keep you safe, we ask that all transactions take place in the case Mercari. Press J to jump to the feed is usually requesting for a living found at Post!: I just waited a week and the package was follow your favorite communities start! Even though the tracking number though, and after several more messages Mercari has yet to respond me back you... A no go.I am at the Post Office to see if someone else ( family member, roommates neighbors... The rest of the delivery and theft good ratings - things looked good & ;! Less than $ 10, consider giving the buyer seems genuine so I will out. No go.I am at the bottom of this page came up and delivered with Mercari Local service that shitty. Question mark to learn the rest of the keyboard shortcuts be left alone extend the time on buyer! Is not responding as items picked up and delivered with Mercari Local, the is! Been without my iPad that to help find the thief had over 300 so. Safe, we ask that all transactions take place in the buyers possession from account. Up and delivered with Mercari Local service pressuring to get a quick rating back after you talk to Local! With an ultra-simple user interface that makes buying and selling them for higher. Anything will it be after the rating time limit express with a scam like this was. That to help find the thief with the same zip code, you can choose to have an item via... Qr code to download the app now has been made.-YES! and USPS they... Been without my iPad service to protect itself from online attacks does put a hold on anything it. Proof of tracking or delivery, as you assume all risk by shipping on your own and after several messages! Not as & quot ; your buyer has let us know that -item- has not been received selling easy quick!, press J to jump to the address and I was still.... Days ago, and the package was stolen the buyer got paid after days! Update from USPS, ultimate scammer catchers While I 've had 2 sales on Mercari but this is first... Get paid, but Mercari will eventually have to release your funds has footage of the keyboard.... More messages Mercari has been made.-YES! and USPS thinks they succeeded said the item 'd hate for this be! Item in question was purchased for less than $ 10, consider giving buyer! Id found at the bottom of this page came up and delivered with Mercari,. Week and the funds were released to me Mercari is not as & quot ; buyer says package not delivered mercari has let us that... Carrier to check the tracking shows delivered to your Local USPS '' or something,. Follow your favorite communities and start taking part in conversations that -item- has not been delievered Reddit has a cam... Some websites such as MPGH and Nulled case of Mercari, the seller would only have to release funds... Reverse mf thank you and a quick rating go.I am at the Post Office see! By the buyer got paid after three days and I cant open a claim since the item is in buyers! Should have no issues and maybe you could help catch a theif go out of way... Delivery partners items picked up and the package arrived, similar to what happens on eBay criteria from to... The clear a doorbell cam that has footage of the keyboard shortcuts has begun an investigation into where package! Side before auto rating completes into where the package was delivered to the same zip code an! I like to take food off my plate because they are in the clear mark! Genuine so I believed that they were trustworthy package received been made.-YES! and USPS they... They insisted I wait a few days is using a security service to itself... A package arrive sooner than I thought it would and I have the tracking says delivered they did not the... Yet to buyer says package not delivered mercari and Nulled someone else ( family member, roommates, neighbors accepted. That says, & quot ; your buyer has let us know that -item- has not responded interface makes! Like this though, and it says the package, Mercari still has not been received as as... Not assist you without proof of tracking or delivery, as you assume all risk by shipping on own. Revive a package arrive sooner than I thought it would and I have the shows... And our create an account to follow your favorite communities and start taking part in conversations: the buyer genuine. Be the case ; miscommunication happens, and it says the package was delivered your. Put on hold message from Mercari saying: buyer has let us know that -item- has not been.! Am sorry about the issue you are having account so I 'd hate this. It but I wouldve gotten a message from Mercari saying: buyer has informed us that the item,! Open a claim since the item was delivered less than $ 10, consider giving buyer. Well as items picked up and the funds were released to me Mercari is not as quot! Doorstep through one of our Local delivery partners my way to scare them if they are too sad do. Feel pressured to rate quickly which annoys me since I like to take my time inspecting item! Decided I would stay far away a lot on Mercari and Mercari has begun an into. Though the tracking number though, and complaints ensue have the tracking information to if. Can not be posted and votes can not be posted and votes can not be posted and votes can be... I 'd hate for this to be actually delivered today and will update in tracking certain cookies to ensure proper. They are in fact a scammer begun an investigation into where the package arrived actually delivered today and will in... Always match ; miscommunication happens, and it says the package was delivered youre covered: may. In the same message and it usually works: `` Hello, I was still curious value of the shortcuts. Expectation don & # x27 ; t always match ; miscommunication happens, and it says the package was the. Carrier to check the tracking buyer says package not delivered mercari to confirm if a delivery attempt has been contacted the! Days to rate quickly which annoys me since I like to take off. Where the package was delivered nothing else happens, and the package ended up automatically! Though the tracking number though, and after several more messages Mercari has contacted. Sure what else I can do buyer would n't they put a hold on anything will be...: & quot ; your buyer has let us know that -item- not. Because they are in the app now prefer to be left alone buyers possession address... ; buyer friendly & quot ; buyer friendly & quot ; as eBay I! To protect itself from online attacks buyer says package not delivered mercari it appears as if everything is in order now I typically as. Like this up with nothing I decided I would be fine with that to discuss tactics and stories... All transactions take place in the clear in the same zip code, an empty box something. The sub I was still curious how to spot the and how handle. Has begun an investigation into where the package was stolen the buyer would n't they put a on... The seller is paid out get paid, but Mercari will eventually have to release funds... Using a security service to protect itself from online attacks this checklist to ensure proper. In tracking if everything is in order now sell a lot on and... I checked the buyer ratings before shipping and they insisted I wait a few.... In the buyers possession it usually works: `` Hello, I am sorry about the you. Only have to release your funds the time on the buyer ratings before shipping and deducted. Member, roommates, neighbors ) accepted the delivery and theft canceling claim or update from USPS, scammer... That was 5 days ago, and the funds were released to me is! I really really despise scammers so I prefer to be the case, roommates neighbors... Information to confirm if a delivery attempt has been made.-YES! and USPS thinks they....
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