You mailed your return less than 4 weeks ago. The following information provides some of the most common ERS status codes and their time frames. The government does not determine who is entitled to which portion of the refund check. Enrolled Agent since 2008, Intuit Tax Expert since 2011. If the original refund was for a direct deposit, BFS cannot use the Check Forgery Insurance Fund (31 USC 3343) to reissue a refund to the taxpayer. Business Master File (BMF), the deposit date is six days before the TC 846 date. TC 846 for primary and secondary social security numbers (SSN) will carry the same DLN, therefore both refunds will be stopped when intercepting with CC "NOREF" . If the taxpayer has filed their 2020 tax return, follow procedures in IRM 21.6.3.4.2.14.1, Recovery Rebate Credit - Adjusting the Credit, to allow the Recovery Rebate Credit to generate a refund to the taxpayer. If research shows that the account needs further processing, reinstate the retention register account. RTN not on Financial Organization Master File Routing Transit Number File (FOMF-RTN-FILE). Now when I try to login in tell me my information is wrong, and tells me to select a filing date, and when I do I get the following info? When contacting taxpayers, refer to IRM 21.1.3, Operational Guidelines Overview, for the appropriate disclosure authorization procedures. Do not refer these cases to TAS unless the taxpayer asks to be transferred to TAS and the case meets TAS criteria. Fax a completed Form 4442/e-4442, Inquiry Referral, to the TIGTA Hotline fax: 202-927-7018. on IRS.gov, now includes a refund status tracker bar that will show you which processing status your return is in: Return Received no projected refund date is given, Refund Approved the refund date depending on direct deposit or paper check mailing is provided, Refund Sent informs the taxpayer of the date the refund was transmitted to the financial institution, or the date a paper check was mailed, IRS2Go (English and Spanish), our free mobile application for smart phones, Refund Hotline - 800-829-1954 - toll free assistors provide only if the taxpayer does not have access to a computer or the internet. (6) IRM 21.4.1.4.1.1(1) Updated procedures to address if taxpayer filed return cannot be found to include 2021 return processing. Contact the taxpayer to request additional information. The myRA type refund can be identified on CC TXMOD and CC IMFOL by a unique routing number (111925074). Suspend case for 40 days (70 days for overseas taxpayers). Once ordered it may take up to three weeks for the bond to arrive in the mail. For more information about the TBOR, see Taxpayer Bill of Rights and Pub 1, Your Rights as a Taxpayer. Change made for IRM consistency. Do not use CC MFREQC just to locate the return or to research the account. If the answer is NO, advise to do so. See IRM 21.4.1.5.7 (11) below for the exception regarding invalid bank account numbers. Change made for missing scenario. Inform them they should file their tax return, if they have a filing requirement. The IRS is taking longer this year. This posting also generates a SCADDRESS (service center address) transcript. Advise the taxpayer to call 866-897-3315. Savings bond purchase request was not allowed because the return contained computer condition code 'F', '9', 'A' or the word 'DECD' was present in the current tax year controlling name line. Internet refund fact of filing (IRFOF) is an Internet application that provides Form 1040 series taxpayer access to the status of their refunds via the Internet. However, a refund check may be issued in only one name if requested by a spouse filing an injured spouse claim or the taxpayer submits a copy of the divorce decree dictating how the refund should be allocated. If the taxpayer indicates that correspondence has been received about the return, request a copy of the letter. When the return reaches this point, the taxpayer is advised the return is still being processed and a refund date will be provided when available. If taxpayer filed a Form W-7, Application for IRS Individual Taxpayer Identification Number (ITIN), with their return, see IRM 3.21.263.8.3, Inquiries Regarding Status of Application. Verify with taxpayer the RTN and account number: Provide the contact information for the financial institution and advise the taxpayer to contact either, or both, the financial institution and the return preparer. Accountant's Assistant: The Accountant will know how to help. If the financial institution requests a letter from IRS before returning the funds, Refund Inquiry should send the letter in Exhibit 21.4.1-4, Bank Letter to Recover Direct Deposits, that has been approved by Chief Counsel for use by Accounts Management. - Return was reviewed for required documentation To claim a refund of federal taxes withheld on income from a U.S. source, a nonresident alien must report the appropriate income and withholding amounts onForm 1040-NR, U.S. Nonresident Alien Income Tax ReturnPDF. Advise taxpayer to expect a letter within 10 weeks. Prepare Form 4442/e-4442 and fax to the appropriate ERS/Reject Unit. Refer to IRM 2.4.37, Command Code NOREF Overview, for a complete description and input requirements. Taxpayers who visit IRS.gov can click on "Get My Refund Status" on the home page to check their current tax year refund status. See IRM 21.5.1.4.10, Classified Waste. Allow an additional 15 calendar days for the bank to respond. Follow the procedures in paragraphs (3) through (6) if information provided on the Form FMS 150.1 or any contact with the bank or financial institution, does not resolve the issue for the taxpayer. Taxpayers inquiring about an account with an indication of "SPIDT STILL BAD" on CC TXMOD or AMS should be advised to submit their correct, signed paper return with all supporting documentation to the fax number/address shown in IRM 3.28.4.8 (2), Review of Deleted Returns - UPC 147 RC 0 Only. The taxpayer did not receive or misplaced the correspondence, and you, The taxpayer did not receive or misplaced the correspondence and you, If the taxpayers address has changed and you, The taxpayer has responded to the correspondence, If the taxpayer has not responded or received the correspondence and you, Brookhaven / Cincinnati / Memphis / Ogden / Philadelphia, TC 150 on first line of Returns Transaction section, Return information found via CC IMFOLT, CC BMFOLT, CC TXMOD or CC REINF, Electronic Funds Transfer (EFT) direct deposit, Return information found on CC IMFOBT or CC TXMOD, Return information found on CC "REINF" (Generated Refund Check Scheduled), TC 846 is present on the module and a paper check was issued, Less than four weeks (or nine weeks if its a foreign address) from the mailing date which is found on CC IMFOLT on the line below the TC 846 as "RFND-PAY-DATE" , and on CC TXMOD on the line below the TC 846 as "RFND-PYMT-DT>". Postal Service will be provided a contact number to provide a new address. See fax/EEFax numbers in (12) below. The purchase request must be in increments of $50 and may not exceed $5,000. If CC CHKCL has not been input and taxpayer meets oral statement criteria, you must input CC CHKCL before referring the case. See IRM 21.4.1.5.7 (4), Direct Deposit, General Information, See IRM 21.4.1.5.7.3, Non-Receipt, Lost, Stolen or Destroyed Series I Savings Bonds, See IRM 21.4.1.5.7.1, Direct Deposit of Refunds, See IRM 21.4.1.5.7 (4), Direct Deposit - General Information, Page Last Reviewed or Updated: 10-Aug-2022, Request for Taxpayer Identification Number (TIN) and Certification, Employers engaged in a trade or business who pay compensation, Electronic Federal Tax Payment System (EFTPS), Return Found - Processing Errors Identified, Returns Located on Error Resolution System (ERS) or Rejects, Researching Rejected Returns with Command Code (CC) ERINV, Error Resolution System (ERS) Status Codes, Multiple Refunds Issued from the Same Module in the Same Cycle, Refund Issued but Lost, Stolen, Destroyed or Not Received, External Leads Program or Other Questionable Refund Inquiries, Invalid Taxpayer Identification Number (TIN), Non-Receipt, Lost, Stolen or Destroyed Series I Savings Bonds, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, Non-Receipt of Direct Deposited Refunds-"Refund Inquiry Employees", Electronic Fund Transfer (EFT) Indicators, Taxpayer Expecting a Paper Check but Refund Issued as Direct Deposit, Refund Intercept Command Code NOREF with Definer "P", Integrated Customer Communications Environment (ICCE), MOST COMMON BANKS THAT OFFER REFUND TRANSFER PRODUCTS (RAL/RAC), Internet Refund Fact of Filing Reference Numbers, Electronic Filing (e-File), Frequently Asked Questions, Treasury Inspector General for Tax Administration, Office of the Comptroller of the Currency, Submission Processing Specialized Identity Theft, 1040-X return (see (6) below for amended return information through IRS automation). Follow the instructions in IRM 21.4.1.5.7.1 (7), Direct Deposit of Refunds. Conduct the necessary account research and provide assistance according to the applicable IRM procedures. Please seeWhen will I get my IRS tax refund? For authentication procedures, see IRM 21.1.3.2.3, Required Taxpayer Authentication. (24) IRM 21.4.1.5.7.5(5) Updated procedures to advise of correct paragraph to follow in IRM 21.4.5.11.1, IRS Error Direct Deposit. If the taxpayer calls back, refer to IRM 21.4.1.4.1.2.6 (4). Advise the taxpayer to allow the normal processing time frames shown in IRM 21.4.1.4, Refund Inquiry Response Procedures. Be sure to: verify your filing date; check with your tax preparer If you filed a complete and accurate tax return, your refund should be issued within six weeks of the received date. For additional information on these CCs, see IRM 2.3.1, Section Titles and Command Codes for IDRS Terminal Responses. If a Letter 12C, or Letter 4087C was sent and you can determine the cause for the condition, regardless if the taxpayer has received the letter, advise the taxpayer to provide the information using the ERS/Rejects address/fax number chart in (12) below. What else can I do? If the taxpayer has filed their 2021 tax return, follow procedures in IRM 21.6.3.4.2.14.1, Recovery Rebate Credit - Adjusting the Credit, to allow the Recovery Rebate Credit to generate a refund to the taxpayer. Forward the information to the RFC that issued the check. Verify the routing transit number (RTN) or numbers on CC IMFOBT. Advise the taxpayer of the appropriate processing time frame and that you are unable to provide any additional information other than the information already provided by the automated system. You must include the documents substantiating any income and withholding amounts when you file your Form 1040NR. Tip: If you see the message You may not have entered your information correctly, select the Re-Enter button to try again. I dont know what that means. If research indicates the refund was issued, see IRM 21.4.1.4.4, Refund Issued, but Lost, Stolen, Destroyed or Not Received. I would say try checking the status again in a few weeks. If the taxpayer claims that the bonds were received but are now lost, stolen or destroyed, advise the taxpayer to contact the Department of the Treasury, Parkersburg, WV, 26106-7012, at 202-622-2000. No Form 1310, Statement of Person Claiming Refund Due a Deceased Taxpayer, or documentation is required. If CC TRDBV response screen TRDPG displays: "Current-Status: GUF Voided/Deleted" on the first page of the tax return or on the response screen itself, see IRM 21.4.1.4.1.2.1, Unpostable Conditions. According to the Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue these refunds before mid-February for tax returns that claim the Earned Income Tax Credit or the Additional Child Tax Credit. If the deposit is a split refund or if a Refund Advance Product (RAL/RAC), review IRM 21.4.1.5.7.1, Direct Deposit of Refunds, for additional information first. Advise the taxpayer they should also contact the financial institution. If the bank does not respond within 15 calendar days, contact the bank again. Changes made by the IRS that increase or reduce the total refund will affect the amount identified with split refund code 3, then refund code 2, then 1, if relevant. See IRM 21.2.2.4.4.9, Modernized e-File Return Request Display (RRD), for further information regarding RRD access. If the taxpayer refuses to be routed to the automated refund hotline, ask the taxpayer if they have any additional questions. I used turbo tax too. Returns filed electronically are identified by a unique Filing Location Code (FLC) shown as the first two digits in the Document Locator Number (DLN). Ask the taxpayer for details and follow guidance based on the information provided. Provide the taxpayer with the appropriate processing time frame and information about our automated Amended Return applications: Wheres My Amended Return? For complete guidelines regarding oral statement address changes, see IRM 3.13.5.29, Oral Statements/Telephone Contact Address Change Requirements. For the latest information on IRS refund processing during the COVID-19 pandemic, see theIRS Operations Status page. Individual Income Tax Return. They should wait and check the tool again tomorrow. For additional processing/time frame information see IRM 21.4.1.4, Refund Inquiry Response Procedures, and IRM 21.4.1.4.1.2.6, Error Resolution System (ERS) Status Codes. Use this service to check your refund status. Please use this link to track your refund from the IRS. Research CC IMFOLQ. If the taxpayer requests only one direct deposit or a paper check, the indicator will be 0. For external lead cases, if the caller states they have been told by their bank that their refund was returned to the IRS, follow the procedures in IRM 25.25.8.7, Responding to Taxpayer Inquiries. Savings bonds are ordered after the IRS completes processing of the return. Advise the taxpayer that you are unable to provide any additional information than the information already provided by the automated system and provide the appropriate return processing time frames. Advise the taxpayer to provide the information using the ERS/Rejects address/fax chart in (12) below. Review correspondence and if information needed to resolve return discrepancy is not included. Refund traces on these accounts will follow the same procedures as any other direct deposit. With accelerated refund processing through CADE 2, there are conditions under which accounts will not reflect the TC 846 until a systemic refund hold expires. Advise the taxpayer you are requesting the issuance of a paper check, however, due to timing issues, the request may be too late and a direct deposit may still be issued. No, and the normal processing time frames have been met. Select category, Refund then select "SPIDT" . When working correspondence use the Letter 247C, Taxpayer Advised Re: Estimated Taxes/Refund, or call the taxpayer to explain that the credit elect is binding. See IRM 20.2.4.6.2, Rules for Applying Offsets Under Section 6402, at (2) for guidance. Additional information on CC "FFINQ" can be found in IRM 2.3.13, Command Codes FFINQ, REINF REMFE. I filed with a tax person so Im assuming it was accepted? MFJ taxpayers are offered a partially completed form, online. Can be used if there is a possibility a taxpayer may receive a second refund erroneously. Taxpayers may request to have an overpayment credited to another year/period other than the immediately succeeding tax year or period. Be sure to: verify your filing date;check with your tax preparer or tax software provider; orverify you received your electronically filed acknowledgement e-mail.If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received . THEY KEEP TELLING ME I MUST CALL BACK WHEN IRS HAS HAD MY REFUND 21 DAYS EVEN THOUGH IRS WEBSITE SAYS THEY HAVE NO DATE RECIEVING MY INFO. If Field 30 shows any other to code, ask the taxpayer to call back in one week. K4 - FREEZE-INDICATOR> is present on line 7 of CC FFINQ. Follow the guidance in IRM 3.28.4.8 (2), Review of Deleted Returns - UPC 147 RC 0 Only, for routing based on the DLN of the return. If the information is not available on your local campus file, you must input the @xx to get information. (8) IRM 21.4.1.4.1.2 Updated balance due account settles in cycle 20. See IRM 21.4.3.5.4, Returned Refund Check Procedures, for guidance to send the RAL/RAC to the IRS. A CP 53C will be issued advising that the refund may take up to 10 weeks. Raise your hand if you still haven't received your federal unemployment tax refund. When responding to a refund inquiry for a federal tax return, you need to know the following information: For prior tax year inquiries, authenticate the taxpayer's identity and conduct account research to assist the taxpayer. It identifies a return sent to the Reject Unit because it cannot be processed. Automatically establishes a control base. Inform the taxpayer they will receive a letter within the next 6 weeks (from date of the call), if additional information is needed. If were still processing your return or correcting an error, neitherWheres My Refund? See IRM 21.4.1.5.7 (2), Direct Deposits - General Information, for information on RAL/RAC criteria. If the number still isn't found, advise the taxpayer to contact their return preparer. If taxpayer indicates the routing transit number or account number shown on their return is incorrect, advise the taxpayer IRS employees cannot change or correct these numbers from the numbers shown on their return. Please allow up to 6 months from the date you filed the 1040NR for your refund. See IRM 21.4.1.4.1, Locating the Taxpayer's Return, for additional information. Never request a replacement check be issued to one party or issued without both signatures on joint returns, unless all required documentation is present. For all acceptable direct deposits, the EFT indicator will be "0" followed by the EFT information. Once it has been determined the return is in rejects, CC ERINV must be used to complete the research. The 21 days is just an estimated time frame. Primary Stakeholders: The primary stakeholders are organizations with whom Accounts Management collaborates (e.g., Return Integrity and Compliance Services (RICS) and Submission Processing). Where's My Refund can inform the individual taxpayer if the IRS received the original return, and the projected date of the refund. If through no fault of the taxpayer, a refund check from a joint account is issued in only one taxpayer's name (for example: CC ENMOD not changed to reflect both names), follow the procedures for erroneous refunds in IRM 21.4.5.7, Adjustments and Credit Transfers on Category D Accounts. It includes direct deposits that have passed all validity checks and paper checks. Change made for disclosure purposes. Then, follow IRM 21.6.3.4.2.13.3, Economic Impact Payments - Manual Adjustments, to reverse the EIP credit (if not done systemically). If the account has a TC 971, AC 152 posted, normal processing time will increase by one cycle as this action causes the return to re-sequence for one cycle. Refunds can be issued to both spouses from the same module in the same cycle. The refund trace process will follow the same procedures as any other direct deposit. IRFOF calls are handled like any other refund call. CC ENMOD and CC TXMOD will aid in identifying cases in the Rejects Inventory. The UPC 147 RC 6 or 7 is closed and the return was posted to MFT 32 (TC 971 AC 111 present on MFT 30) or was deleted (CC TRDBV shows "GUF VOIDED/DELETED" ), CC TRDBV/RTVUE shows partial or zero/blank return information, such as income, credits etc. If the notice was not received, have the taxpayer contact the TOP Help Desk at 800-304-3107. Balance due more than $50. Program Owner: Accounts Management Policy and Procedures (PPI), is the program owner of this IRM. These leads may involve Treasury checks, refund anticipation loans or checks, direct deposits and pre-paid debit cards. If taxpayer error, provide explanation and advise taxpayer to cash check. Specialized functions like Criminal Investigation, RIVO, etc., will still be able to stop refunds using CC NOREF since they have access to the tax accounts before they appear on CC TXMOD. See fax/EEFax numbers in (12) below. Debit with TC 712, credit with TC 832 (if moving the credit back to where it came from) or TC 710 (if moving to a different module). Tax Season Refund Frequently Asked Questions, NO POINT WASTING ONES EFFORT EVEN ATTEMPTING TO CALL IRS " UNDER ANY CIRCUMSTANCES CONCERNING TAX REFUND UNTIL 21 DAYS AFTER IRS HAS ACCEPTED YOUR REFUND ". The user must provide their TIN, filing status and expected refund amount, in whole dollar amount. This is a message many tax payers see immediately after filing their return or after several months of processing status messages. As your return moves through the system, the status of it will be updated. (5) IRM 21.4.1.4.1.1(1) Updated procedures to address if taxpayers filed return cannot be found. Prior to taking any action to change how the refund is issued, research CC TRDBV for Refund Anticipation Loan (RAL/RAC) code and follow guidance in If/Then chart below. CC IMFOLT, CC BMFOLT and CC TXMOD will indicate when a refund (TC 846 only) is issued. The actual scheduled date of the direct deposit is the date as shown on CC IMFOLT on the line below the TC 846 as RFND-PAY-DATE, and on CC TXMOD on the line below the TC 846 as RFND-PYMT-DT. Check Wheres My Refund for your personalized refund date. This is the only BFS number the taxpayer should call regarding their TOP issue. For all current and prior year IMF returns, the deposit date is found on CC IMFOLT on the line below the TC 846 as "RFND-PAY-DATE:" , and on CC TXMOD on the line below the TC 846 as "RFND-PYMT-DT>" . Allow an additional 15 calendar days for the bank to respond. CSRs should see IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. IRM 25.23.1.7, Taxpayers Who Are Victims of a Data Breach. If you used a return tracking service to mail your return to the IRS, you should be able to login to the carriers website with your tracking number to see if the IRS has received your tax return yet. Unpostable condition is an unresolved UPC 126 RC 0 and is not viewable on CC UPTIN and the normal processing time frames have been met. Taxpayers whose prepaid debit card was received, but was then lost, stolen or destroyed, should be advised to contact their preparer, the financial institution, or the vendor that issued the card. Refer taxpayers to the Taxpayer Advocate Service (TAS) (see IRM 13, Taxpayer Advocate Service), when the contact meets TAS criteria, (see IRM 13.1.7, Taxpayer Advocate Service (TAS) Case Criteria and IRM 13.1.7.4, Exceptions to Taxpayer Advocate Service Criteria), and you cannot resolve the taxpayer's issue the same day. When practical, telephone the taxpayer for any additional information you may need. CSRs must follow normal refund trace procedures. For taxpayers who meet PATH Act criteria, the following message is provided on the automated systems through February 15th. DD rejected by bank; TC 841 with block and serial number: Split DD rejected by bank; TC 841 with block and serial number: Savings bond purchase request was not allowed because the refund per taxpayer from the posted return is not equal to the refund amount per the computer calculation. The lead or designated individual must review and forward the referral and tax return copy to the Fresno Referral Coordinator using efax # 855-885-7866 for CIS case SPC5 creation and processing. This is the number provided on the CP 63, We Have Held Your Tax Refund - Act Now, the taxpayer will receive or has received. See IRM 25.23.2.7.3, Identity Theft Identified by Submission Processing, for more information. Research CC ERINV. Refund checks will not be split by IRS or BFS because of a family dispute. AT 6:59 AM IRS IS NOT OPEN !! For the cutoff days and time frames for BMF CC NOREF, see IRM 3.14.2.6.1 (2) and (6), Refund Intercept using CC NOREF. Change made due to recommendation by TIGTA. Paper-filers should wait 4 weeks before using WMR. RTN The routing transit number indicates an electronic funds transfer was requested, but does not necessarily mean the direct deposit will occur. A TC 904 with the Document Code (DC) "99" will appear on IDRS if the master file does not contain the module requested but the TIN and Name Control (NC) match. Missing routing transit number (RTN), all blanks/zeros. Advise the taxpayer of the additional 10-week time frame from the date of the rejection. Research CC CFINK for receipt code "R" and advise the taxpayer to check with the POA of record for receipt of the refund check. Change made due to IRM Improvement feedback. See IRM 25.23.12.4.1, Telephone Inquiries Regarding Identity Theft Victim Assistance (IDTVA)Tax-Related Cases, for further guidance. Direct deposit refunds are held one week if this is a first time filer, or the first time the current last name is being used, or the taxpayer has not filed a return in the past 10 years. If research shows a refund has been generated and the taxpayer states he did not receive the check or direct deposit, use the following "IfAndThen" table to assist in resolving the issue: Do not initiate a refund trace over the phone if there is IDT involvement on the account. Choose the "Where's My Refund?" option to determine whether you're getting a refund. If no match is found within these time frames, the CC NOREFP will be dropped from IMF processing. Use CC ERINV to determine the correct FLC to match up with the fax number. Advise the taxpayer of the normal processing time, and to visit Where's My Refund at IRS.gov, or from the IRS2Go (English and Spanish) phone application from a smart phone, for current refund information if the refund is not received within the time frame provided. The Modernized e-File (MeF) Return Request Display (RRD) shows the error messages and associated rule numbers for rejected MeF returns. Refund Status Results. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. Where's My refund cannot provide any information on Form 1040-X, Amended U.S. For returns filed on or after July 1, refund information will remain available throughout the following year until you file a tax return for a more current tax year. TC 971 action code descriptions can be found in Document 6209, Section 8C, TC 971 Action Codes. The following chart is provided to clarify when CC NOREFP can be used to intercept a refund that will result from an adjustment input before 5:00 PM CT on an IMF WEEKLY account: Most accounts worked in AM will be designated as WEEKLY accounts. Hi, I mailed in my returns 2 months ago (approx May 1-2) and the IRS website still shows the "no info" message for my federal return. Advise the taxpayer it could take up to 60 days for entire process. Once the funds are received back from the bank, the refund will be reissued in the form of a paper check. Advise the taxpayer the best way to get the most current information about their amended return is through the automated systems. For information on resolving these accounts refer to IRM 21.5.6, Freeze Codes. This subsequent refund does not appear on the tax account. Please use this link to track your refund from the IRS. - Taxpayer Identification Numbers (for all) On January 1, 2016, the Department of the Treasury launched a program called myRA, offering taxpayers the opportunity to receive their refund in the form of a starter retirement account. If taxpayer is calling regarding their state refund, refer to State Income Tax Contact Information for the appropriate state agency number. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It had always been automaticly deposited into my account. See (8) below for Form 1040-X information through automation. Me too. Various tax return preparers also offer non-Treasury prepaid debit cards as a method to receive tax refunds. Ask the taxpayer if they have any additional questions. If the taxpayer is responding to Letter 12C and provides all the requested documents, send Form 4442/e-4442 as instructed above. The information entered must match the information from the taxpayer's tax return. If there is an adjustment on the module and the control is in background, the CSR should make the adjustment based on the information provided by the taxpayer. The refund will then be issued as a paper check to the address on the taxpayer's tax return. See Exhibit 2.3.15-18, ENMOD-Entity Posted Transaction Display, or Exhibit 2.4.19-2, Command Code REQ77 Response, for information on the placement of the MISC field on CC ENMOD and CC FRM77. If ERS status is not specifically noted above and you cannot determine the cause for the condition (except Status 100), advise the taxpayer to allow 10 weeks from the original received date of the e-Filed or paper return for their refund or additional correspondence. TIGTA will confirm receipt with the taxpayer within 10 days. A taxpayer's refund may be less than expected or not received due to an error or an item being disallowed on the return. Access CC TXMOD to determine if we have received the Amended Return. ready when you call. An "S-" Freeze generates instead of a refund. The request for split refund will be honored if all of the following conditions are met: The refund is issued in the same cycle that the return is processed. For complete guidelines regarding oral statement address change, see IRM 3.13.5.29, Oral Statements/Telephone Contact Address Change Requirements. Use the CC "NOREFP" to intercept erroneous refunds and update the Refund Information File (RFIF).