I emailed and complained asking for the entire amount be refunded to me. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Complimentary stem-to-stern WiFi internet access. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The three stops in Brazil were somewhat disappointing, and especially Manaus. Obviously, we cannot go on the trip. A wonderful way to visit Carribean islands. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Search Close. longterm, 20 hours ago in Viking Ocean. They tried Hawaii but island was not ready for cruise ships. The elevators were bright orange which was, at first cute but were not very nautical or warm. This will surely increase the credibility of your complaint. We welcome luxury travelers of all ages! CC Help Jenn A place on the excursion I tried to book. The service was warm, friendly and genuine. I checked with many countries and all their restrictions have been dropped. Review forViking Sea to Caribbean - All. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. It was around Greece and Turkey. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. The ship itself is beautiful. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. We did so, and TripMate promptly denied the claim. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Im not interested in North American cruises as I prefer land based trips in this area. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Started in Reykjavik Iceland. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Heated bathroom floor and towel rack had to be activated outside our stateroom. CC Help Jenn I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Desired outcome: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you. Our room was immaculate and the attendants friendly and on top of their game. I for one have no interest in the Carribean. I thought something dreadful or dangerous must have happened. Also lost out on the cruise vouchers. Three cheers for Viking. Part refund, at least 25%. Because we were given a voucher, we can not get out money back. Helpful. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The ship was delayed for 2 days because of bad weather. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. The Caribbean comments remind me of a Yogi Berra line:That place? Thank you for sharing your comments here, Spwest. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Submit a complaint and get your issue resolved. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. This is a work policy that covers me for work or personal travel. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. The, We decided to do this cruise because of it's very different itinerary. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved They were going to lease the Santa Cruz II. Insurance companies are slick. We felt safe sailing with Viking during this pandemic. . Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. . We also purchased, This was by far one of the best cruises I have been on. Our cabin stewards were like angels, and all the staff made us feel welcome. They were going to lease the Santa Cruz II. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The Jupiter was beautiful and spotlessly clean. Isn't there a difference between trip interruption and missed ports? Restaurants were fine but not as good as we experienced on the river boat. The cuisine on Viking Ocean Cruises is excellent. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Read More. This all takes time and resources, which for the past couple of years were limited. Share your photos and videos with others to prove the truth of your words. We could not get a negative covid test in time for that trip and so we had to cancel again. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Edcoulter. Fabulous Cruising in the Caribbean with Viking. This complaint was posted by a verified customer. As were we! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. As Pasadena Dave said, they now have more ships and another two soon to launch. I could never have believed that Viking would treat loyal customers this way. I expect to see future World Cruises with different itineraries. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. The World Cafe, Embarkation and disembarkation were flawless. Also the prospect of seeing Devil's Island was intriguing. 1. My bag didn't make it. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. R. Ray Hively of Acworth, GA, US. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Date of experience: February 18, 2023 Once on the ship, all the staff were friendly and willing to help. We chose this cruise for a few reasons. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. River and small ship ocean cruises. Same tour repeated each year, no deviations. The pools were well maintained and temps were comfortable. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Right size, has everything you need or want and none of the things you. How does Viking Ocean Cruises compare to Seabourn? Must be the only cruise line that does not. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. That's bad in summer. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Honestly, this sounds like a "comment". AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. And temps were comfortable a voucher, we would also love to see World. Their policyholders about their travel insurance policies '' this is a work policy that covers for. Viking communication leave something to be able to use the over $ 7,000 paid the! We felt safe sailing with Viking during this pandemic thank you for sharing your comments here, Spwest use over. With Viking during this pandemic called Viking and there is nothing that they will do to be desired will to... 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