The good news is, unlike other providers, Virgin Media allows . Virgin Media doesnt make all the information about their packages clear. 1. month contract. You will be committed for at least a year and a half. Save 100s on your existing package, without having to cancel. The switching process has got much easier in the last few years. Or browse by product: TV packages. Save my name, email, and website in this browser for the next time I comment. You can also check out a guide to finding existing Sky TV deals at Savvy Dad. Monthly costs will go up by a staggering average of 13.8% from the 1st April 2023, pushed by extremely high inflation rates in the UK. The best way to know if you are going to save on Virgin Media is to actually compare what you are getting with them and what you can get from other providers. Understand how Sky and Virgin Media will convince you not to cancel. However, if your contract is ending soon, you will receive a notification from Virgin reminding you of your end date and details of new plans you could switch to for a cheaper price. Keep in mind that your contract ending also means you can shop and compare elsewhere for a broadband deal that better suits you, if you so wish. Information is power and the more detailed you are, the more chances you have to get a deal closer to your ideal one. I went through to cancellation aka customer retention and got a discount of half price.". These are the points in your favour. Twitter: Make your inquiry via Twitter by tweeting @virginmedia. They are the only broadband provider to offer BT and Sky Sports Channels together. Customer service agents are given many different options to help customers. Your email address will not be published. Another thing it's best to record the conversation with VM, it helps if there are any disputes at a later date. If you click on a link to an external website and make a purchase, Latest Deals may earn a commission. Once you get a new contract with Virgin Media, you will receive a copy of it at your email address. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. Service upgrades: Like all providers, Virgin Media is constantly working to improve its network's speed, reliability and coverage. Atlas VPN is a decent option for Virgin Media customers, assuming they don't want to install the service on their SuperHub. from Virgin's own guide. They saved themselves 16 a month which adds up to 192 a year. For half the price of Virgin. Another customer said: "Had a letter from Virgin Media this week. It might take you a few minutes of conversation for the agent to understand what services you value most, how your package might be able to change and the best price available. Hello everyone! A lot of people find the concept of negotiation intimidating but I assure you this will be easy and this page will give you an idea of what to expect. Over the last year our customers have used their connectivity more than ever before, with data use increasing at the fastest rate weve ever seen. If you do cancel your contract over the phone, be sure to get confirmation via email or in writing, in case any problems over unpaid bills or cancellation fees arise at a later date. Broadband packages at Virgin Media start at a speed of 108Mbps, which can be more than you need. Most of the other broadband providers in the UK will offer standard broadband for around 30 per month. Virgin's broadband speed is the fastest thats widely available in the UK at the moment. Hey, welcome to the UK's largest shopping community! Tell the team that you're considering leaving, and they may be able to offer a better deal. If you want a different type of contract, you will need to call their customer service on 0800 064 3836. Content, Mobile, Advanced Tech) .Online Banking features and benefits: Get real-time account information. But you best be quick once you're told about your price increase, because you'll only get a 30-day window to end your current agreement. So whichever provider youre with, go to their rivals website. Most providers dont have a setup fee. When your household is with Virgin Media and O2 you'll get supercharged speeds, data and WiFi. We recommend starting with the Big Bundle and then making it your own by adding your choice of . Yes, you can watch Sky Cinema HD on Virgin Media with the Bigger Bundle Plus Movies. Company No. In the past, they had some deals that included Amazon Prime Video for free for a period of time. It will depend on how much TV you are going to watch. Virgin Media Home Phone Packages are more advantageous when compared to other providers. "And Brucey bonus the brother in law is with Sky, so a 75 prepaid MasterCard for each of us too! All Virgin Media fibre broadband packages come with unlimited downloads. It is currently writing to all affected customers. But you can watch Netflix with Virgin Media TV. unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double . In order to use these WiFi routers with your Virgin Media installation you will need to do a few things. We have an article with 20 ways to boost your internet speed, But you can watch Netflix with Virgin Media TV, you can watch Amazon Prime Video on Virgin Media TV, to access Virgin Medias website and login to your account. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. So, what can you do next? In our guide on how to save money with Sky and BT, Latest Deals came to the conclusion that you get a better deal getting Sky TV than BT TV. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. It will be helpful for comparison, or in further conversations with Virgin Media, One approach is to call back later. If you have any questions about how the site works. What to do if you want to switch providers? Can I watch Sky Cinema HD on Virgin Media? This will be Sky/Virgin Medias last ditch attempt to try and get you back, and some people have had great deals. VIRGIN MEDIA has launched a flurry of free bonuses to millions of its broadband, TV and landline customers, which unlocks an exclusive range of money-saving offers, freebies, and discounts. Customers are calling up Virgin ahead of the rise - due to be added to bills from March - to ask for a better deal and avoid paying extra. Website: Sign in to your Virgin Media account on its website. 1.4 Negotiate with Sky and Virgin Media Post-Cancellation Retention. Also make sure you're not paying for Netflix twice via Sky and directly. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. This costs 24.95 and the customer will receive a new 360 remote through the post. Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer after a price increase. All other broadband providers work with BTs landline infrastructure with copper cables. He said: Get on the phone people worth it. For example: -, Look at equivalent packages on Sky or BTs website Ive seen a better option with Sky or BT, Check Virgin Media's website to see what deals they offer to new customers, Having an idea of what friends or family members with Virgin Media are paying, Here are some helpful phrases you might use, Dont feel pressured to say yes on the spot. Theyll then run through a summary of what youve just told them and ask if theyve got that right and you want to continue. Understand whats included in your current package, including: -, What broadband speed you pay for, and if possible, what broadband speed you actually get, Check the detail of your broadband bill, as you could be paying for extras like security that you dont need, or have other solutions for, Whether you pay for inclusive home phone calls you may not use, What TV channels are included in your package and what channels you mainly watch, How much is your monthly bill and how much of it is a fixed vs. variable cost (e.g. At the time of writing, you cant get Amazon Prime Video on Virgin Media. Virgin Media does offer some of the best deals you can find today. However thats not the full picture they also have the aim to retain as many precious customers as possible. You will pay 27.99 per month and an initial fee of 35. Some of them will depend on the plan, such as TV on the go, access to Sky Cinema HD app, access to BT Sports and Sky Sports apps. Call 0345 454 1111 or dial 150 from a Virgin Media landline or mobile phone. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. This is a big disadvantage which makes Virgin Media expensive in the long run. You will be paying an expensive exit fee if you decide to leave your contract early. If youd like to keep on negotiating, helpful angles include: -, "I've worked out my budget, and my absolute max is [insert price here]/mth. to get a discount of 50 on your next bill. They literally said to me one time when they called too late would you have taken a deal if wed offered it and it was a yep! Same package just 10 cheaper." One customer saved himself a whopping 23 a month - or 276 a year. Virgin Media M250 with Volt includes an O2 mobile SIM with 10GB of monthly data. We and our partners use cookies to Store and/or access information on a device. All plans are 5G-ready if a customer has a compatible handset and there are no extra costs for 5G services. The TV and broadband provider has now started contacting customers to tell them how much their bills will go up by. Uswitch Limited is a credit broker, not a lender, for consumer credit products.Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. Virgin Media is an accessible company to get in touch with. So 2023 is the final year that you can cancel your existing Virgin Media deal for free if you're affected by a price rise. If you need time to think about it, arrange a convenient time for Virgin Media to call you back, Ask the call agent to email you all the information youve discussed. negotiate with, Tip #4 - Always try to get in touch with the customer retention department, Tip #5 - The best way to communicate with them is with a smile on your face, Tip #6 - Pick the best phrases to use when communicating with them, Tip #7 - Keep in mind all the issues you had with Virgin Media when negotiating The more issues you have had with Virgin Media, the more power you have in your hands to get what you want. Think about any services you might like to have without having to pay more than you do today. No, you cant watch Sky Atlantic on Virgin Media at the time of writing. If youre not sure, keep a diary of what you watch over the course of a week. I signed up to BT for phone and broadband, having tried to get a better deal and they weren't interested in bettering it. . All plans offer unlimited broadband with speeds between 250Mbps and 1,000Mbps. I've done this before and got a better deal than they offer as . VIRGIN Media customers have shared how they've saved up to 276 a year on bills and how to beat its latest price hike of up to 54 a year. Were committed to supporting customers in this tough climate and are freezing prices for vulnerable customers including those taking our social broadband tariffs. If you call and give them 30 days notice. And if you want more, its Big Sport deal adds Sky's Sports channels into the mix. Next, I'd recommend looking at Virgin Media TV deals. With 10GB of monthly data you cant watch Sky Atlantic on Virgin Media is working... Own guide One approach is to call their customer service on 0800 3836. 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