And for us, I think we always understood that relationship between what we were working on and what the outcome would be. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. Thats easier than more time pressure and greater perishability. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. DoorDash had many ups and downs and we still do. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And then over time, its about learning how do you build systems? This list does not include technical or factual questions. doordash critical thinking interview. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. Give an offer on the spot. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? Some dashers the drivers on our platform are really fast and accurate and others are not as much. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. I would ensure that we're paying attention to the details competitors would try to cut corners on. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Joy Huang: Thats a really good mental model to have. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Jenna: My question is about cities and how theyll evolve. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. In such a situation, I would first gather the required data to understand the root cause. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. I never hesitate to take calculated risks and try new approaches. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. As the market matures, they start making money, he said. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. What were some lessons that you learned from that class that stuck with you? It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. And so thats why we needed capital. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. It took some time to figure out how do you actually improve these inputs? However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. justafluke__ 2 mo. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. Hungry people. So Ill be quick. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Interested to advertise with us? So that was a really good reminder to have. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And so this is what I mean when I say you cant influence that. Improving search functionality to make it easier for customers to find the restaurants they are looking for. Now on the flip side, youre right. I think we have maybe 30 seconds left. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? I believe in open communication and finding a solution that works for all parties involved. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. And youre almost making tweaks along the way. Make room at the table. This interview was conducted by me, Joy Huang of the MBA class of 2021. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Thank you again for joining us. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. To be more specific, analytics case studies test your ability to. Stanford GSBs View From The Top is the Deans premier speaker series. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Because its hard to get better at all of those things at once. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Tony Xu: Sure. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. 10 frequent non-technical questions at DoorDash: Tell me about yourself So we had to be students of it and the only way we thought we could be students was by actually doing the work. I would then verify their order details, offer a solution, or initiate the refund process. It's a big banner which has the 12 values organized into 4 themes -. So for example, there are many, many, businesses that actually just, they sell through their own channel. If so, youll want to prepare to answer some common interview questions. ago. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Lazy people. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. With that, will now turn to student Q&A, I believe that Jenna is up first. Tony Xu: Oh actually I dont have one. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. Is this a service that restaurants would actually pay for? I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Click here. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. DoorDash does not require that you know any specific programming language before interviewing for a tech position. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. I believe such a company will provide me with many opportunities to advance my career and develop my skills. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. Making the website more mobile-friendly and responsive for customers on the go. Theme: We are one team. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. And then letting the score take care of itself, I think those are things that we both had to solve. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. Mr. Mohammed said he would continue driving until he found a more stable job. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. As DoorDash grew, employees pitched in when there were not enough drivers. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Get started with your Free Employer Profile. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. We were looking a lot at the input metrics. DoorDash 1 year 10 months Legal Process Coordinator . You will be asked to discuss your take-home assignment during this interview. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Overseeing product development. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? As a subscriber, you have 10 gift articles to give each month. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. Its a very important part of what we do. So thats the first thing. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. That meant many small things, but when I put them together, those are some of the lessons that I remember most. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. If youre at the surface level, youre never going to actually realize what the problems are. Our Update History for DoorDash Software Engineer. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Tony, I like to wrap up with a customer a view from the top lightning round. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Tony Xu: Of course. I would also plan the delivery route in advance to avoid any delays. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. And maybe what some outsiders have written about us or thought about us. Follow us on social media at Stanford GSB. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. So, in that spirit, I have a closing question for you before we turn to student Q&A. Anybody done these? Were missing the measurement of something. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. We consider research to be the backbone of what we do at DD. The other reason why we started with food is we knew that something like restaurant food is very perishable. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Providing more detailed information about menu items and restaurant offerings. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Tony Xu: I dont know if its taught anymore. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. Are you improving on the skills? For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Joy Huang: Welcome to View From The Top, the podcast. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. We believe that true innovation happens when everyone . To ensure that you're up for the . Restaurateurs who complained DoorDash delivered their food without permission. Soon, a new group Wall Street investors will pick a side. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Doordash values are on this page but organized poorly - https://careers.doordash.com. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. 12495. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. ; s a big banner which has the 12 values organized into 4 themes - poorly https. We & # x27 ; re paying attention to the DoorDash team by,! Pressure and greater perishability trust the process that they built to solve the hard.... I can guarantee that my customer service experience and strong communication and finding win-win. 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