Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. If you do not receive your ticket within seven days please email. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control, 15. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. You can buy One Day Solo tickets from the bus driver. 1.2 Please read these Terms carefully before purchasing your Railpass from us. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Privacy PolicyThe personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Application means the formal application for a Fast Tag completed by you. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. We aim to have normal service resumed as swiftly as possible. Card Number. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Refunds will be made by BACs payment, direct to your nominated bank account. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Please call 0151 330 1000 to check. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. 6. (f) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. You must provide your smartcard and the receipt or email confirmation for that ticket. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Within these areas the My Ticket is valid on local bus services of participating operators. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. There is also a booklet for young people (aged 5 - 18) tickets. Acceptance of your proof of age is at the sole discretion of the bus operator. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. This booklet tells you about the options for adults aged 19 and over. MetroCard is a smartcard for public transport tickets. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. You can now buy a 1 day, 3 day or weekly ticket. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. One DayUse it anytime on the day that you buy it. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. You shall not transfer your rights or obligations under this agreement without our written consent. 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. If we are unable to accept your Application, we will inform you of this in writing. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. If you have aMetroCardyou can buy and renew your ticket online. We can prevent your lost card from being used and send you a replacement if necessary. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. One DayCash, contactless payment. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. Solo tickets are valid across Merseyside. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. Your ticket will becheckedand the refund calculated. I have activated my ticket on board the bus or at the station why does the status still show as pending? (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 14. Please enter your details to register for a Metrosmart account. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. If you have aMetroCardyou can now buy and renew your ticket online. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. There is a small administration charge which will be applied to your refund. 3. 8. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Can I add more than one smartcard to my online account? When you buy your first smartcard you will receive a MetroCard. I would like to update my personal details/password, how do I do this? From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Merseytravel Trio Tickets Terms and Conditions of Use. There is no need to get 2 buses to that hotel. 7. 7. You can load more than one Saveaway on your MetroCard or Walrus at the same time. This clause also applies to accidental destruction of a Railpass. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. No, you can register your Walrus card online. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. (b) If you are ending the agreement for a reason set out below the agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . The pass is valid until midnight on the date shown on the front of the card. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. 05 March 2023. Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. . Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Under 5s travel free in Merseyside. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Ticket Number MW Ref (if . Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. It can be used at all times in the Merseyside area. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. You no longer need a photo or application form. Renew it online or at a Merseytravel Centre a few days before term starts. 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Cynthia Haslam Arnholt, Articles S