Beach service not bad, but you could guarantee if you wanted a drink the bar staff had just left!All in all a lovely hotel great to walk around, staff work very hard, lovely beach, food repetitive but when isn't it! Adult-only Privilege Beach at BP Luxury Akumal*. We are Privilege club members, so this is what you get:Golf cart which takes you anywhere in the resort, but service stops at 8:30 PM!! Create new account. We are glad to have had the opportunity of hosting you.Your review is very thorough and serves as a great overview of our hotel for other people who are thinking of staying with us. And that didn't change if you tipped or not! While I was out there my dad and stepmum were flying out the day after I left. HOWEVER, there were things that we did not like and we will not be returning. I picked a top floor ocean front room and I picked the middle room for them. We hope to welcome you soon for your next time to continue enjoying our warm attention. Some services may be subject to additional charges, Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands, *Services and facilities exclusive for Privilege Club members, Services subject to change without prior notice. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Cant wait to go back. Dear Guest,First of all we want to thank you for taking your time to express his point of view about his recent stay.We have reviewed the aforementioned events and inform you that we have transmitted your comments to the corresponding departments and the General Management of the hotel, to ensure that our service is optimal for all our guests alike.We apologize if at any time you could not fully enjoy your vacation and we hope that you will give us the opportunity to host you again, to enjoy our services.Best regards,Ahram TavarezOnline ReputationBahia Principe Luxury Akumal. It was not a pleasant experience. Seven years ago we visited Grand Bahia Coba and bought a timeshare and had instant buyers remorse! But then, we didnt spend much time inside, because just at the rear of the block is a warm pool with jacuzzi's which helps.Food. The main beach is so clean We are going back to our paradise next Christmas and New year 2016-17 again. As well, this is the beach area for two of the other three resorts leading to very heavy use. Grounds were well manicured. Sol Cayo Coco - Cuba. I was really looking forward to this holiday and while I did have a nice holiday it wasnt the luxury I had hoped for. The staff is wonderful. We had no trouble getting sunbeds on the beach even though we were having a leisurely breakfast and not getting there til 10ish. Easily fixed, put down towels after shower. We thank you for letting us know your observations and we sincerely regret for have not met some of your expectations, We appreciate the time that you disposed to share your valuable feedback with us.We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again. I just feel the service has gone down hill. We stayed at the Akumal and it was so much nicer than Coba. We will be back! Find out our Bahia Principe Luxury Akumal Resort. Bahia Privilege Club WARNING. Pool MORE INFO. Bahia Principe Grand Coba, Akumal: See 16,905 traveller reviews, 19,666 photos, and cheap rates for Bahia Principe Grand Coba, ranked #16 of 20 hotels in Akumal and rated 4 of 5 at Tripadvisor. * Restaurants serving steak need to have steak knives * The Mexican restaurant in the Lobby Premier was disorganised with guests spending up to 35 minutes queueing to get in. 150 + 50. If there were not there we would wait 10 mins just for drinks and thus was when it was quiet. The beauty of seeing that the most special day of your life of your life is also special for all your guests. Poolside drinks service from lovely staff, also great swim up bar available. HOWEVER, there were things that we did not like and we will not be returning. The place is beautiful and well maintained. more. Memberships to this club were being sold. Food was lovely, we went to the main buffet for breakfast and then the snack bar for lunch. Dear Carole,On behalf of the entire Luxury Bahia Principe Akumal Don Pablo Collection staff I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel facility. Dear Guest,On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal.We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. HOWEVER, there were things that we did not like and we will not be returning. Resorts in the Caribbean. Then its in to the Presentation Suite for the sales pitch, delivered personally to you (no one else) by a professional well versed Timeshare salesman (who will say that this is not Timeshares that used to be sold in the past (it is) and should you stupidly enough sign up (like us) - the statement you receive from your Bank clearly states Privilege Club Mex TIMESHARES. Once again a perfect stay, I can not praise the staff enough for there friendly service nothing is too much trouble. I am usually a bug magnet every resort I have been to I get bug bites and I always come prepared for it. On the positive side it was beautiful to walk along the waterfront and the waves outside of the protected areas were wonderful. Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands. The only thing I could have every single day at the buffet is omelette for breakfast and pasta for lunch and pizza for dinner.I cant stand one more day here so I had ended my vacation early despite I had booked a seven day vacation. I would say this hotel was more a 3 star more than a 5we will not be returning, Dear MrsP06121963,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. Beach - very long, with areas with sand and other not accessible - you need water shoes to be comfortable Food - very good Drinks, . Clean towels twice a day, minibar restocked daily, turndown service all make it that little bit more special. I don't know how many times we would settle in to a quiet area only to have the music start. All the services to coordinate your vacation at a click's distance. Check in was prompt, butler service was at our room to check on us daily. Buggys available from lobby every 5/10 mins to take you to other hotels and areas on the complex.Hacienda is a great little market place for you to get souvenirs! Taxes and fees that are shown are estimates only. He really looked out for the girls going as far as calling for a shuttle to get them back to the rooms on a night and telling the driver not to stop. The staff is wonderful. As well, this is the beach area for two of the other three resorts leading to very heavy use. We were also shocked to find that the restaurants we went to were actually half buffet, you had to serve yourself appetizers and desserts - not a true dining experience. Mexico ; Yucatan Peninsula . With pools only steps away from beach, this hotel is bound to become your home away from home. Pool MORE INFO. Bahia Principe Grand Tulum: Wow What a Vacation !!! There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. The entertainment team do a fab job around the pool. 150. We visited the Italian, Mexican , steak, Brazilian and Indian A la carte restaurants. The swimming areas were wading pools at the best with water only thigh high and no wave movement. Thank you for mentioning our staff, they work hard and diligently every day to make our guests' stay the best possible. 4.5-star luxury property by the ocean. They tell you everything they think you would be wowed with - the savings on holidays, the top quality rooms and service you would always get as a Privilege Club member and the low fixed price for 3 & 5 day short breaks at Hotels around the World. Because of him I felt I could sleep on a night when she was out, so thank you. In all we were spoken to by 9-10 different people. Del Sol Beachfront Hotel and Condominiums. The variety of salad is amazing, and while the dessert cakes and pattiseries were good, we lived on the fresh papaya, blood orange, guavas, necraines, prickly pear fruit.we had fruit at all three meals a day. $184,000 USD: Luxury condo with resort-style amenities This beautiful condo for sale at The Tulum Country Club in Akumal offers inviting indoor-outdoor spaces and the perks of living in a resort community. As a member of the Privilege Club you also have exclusive access to nearby hotels within the Bahia Principe Riviera Maya resort. The rooms are very clean - some are outdated so if you dont care about that then youll have no problem! Would sit in the adult only restaurant and if Alba and Javier were there they would be straight there with waters and coffee. . NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. Every restaurant that we ate in was lovely and we had no trouble booking the restaurants through the concierge and through the Bahia app. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please see our partners for more details. Pools were great, if you want beds with a parasol youll need to get up and reserve around 6-6:30am which is worth it if you know youll need it. Beach Resort. Beach. !We truly understand your review and appreciate the opinion that all of our present and future customers may have. The beaches are so clean, no seaweed at all! Best holiday ever! Bahia Principe Grand Cayacoa. Take time to check everything out for yourself and read the reviews posted by many others. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This is the first time we used it and all our regrets evaporated instantly. Bahia Principe Grand Tulum: Great Time, Will Return! We had NO issues at this resort what so ever. Lots of friendly wildlife in the water so take your snorkels! + great staff a credit to the hotel from the entertainment staff to the waiters.clean and tidy grounds around the complex. Rooms. . Tripadvisor performs checks on reviews. Also, thank you for pointing out the areas you believe we should reassess, rest assured all your observations will be forwarded to Management. The wardrobe smelt of cat urine and made our clothes stink vile!! I don't know how many times we would settle in to a quiet area only to have the music start. Please do not hesitate to contact us at: info.akumal@bahia-principe.com on your next visit.Kind regards!Estefana DelgadoLuxury Bahia Principe Akumal. It was nearly impossible to find. He then tried to get us to agree to a lesser package for half the cost.We refused this which increased his aggression, by this time he was extremely intimidating and shouting. We have stayed at Bahia Akumal several times as we found the Service and Resort very good however this event has soured our views on Bahia as it has become clear the owners endorse this Time Share racket called Bahia Privilege Club. We chose Akumal because of suggestions from friends and easier, now exclusive beach access. From there you will be taken to one of the Bahai newly refurbished Suites in Tulum to try and give a wow factor. Club Carts*. It will certainly help us keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, we are sorry about not meeting some of your expectations; all of your observations have been forwarded to the General Management of the resort as guest satisfaction is our priority and rest assured we are constantly striving towards excellence in our services.Sending you our best regards, Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This is the version of our website addressed to speakers of English in the United States. There also did not seem to be enough staff. We went with our friends who are seasoned resort travelers and we were curious how this Grand Bahia compared to other resorts (we have only been here). Photos. Once the sun has set and the family is ready to enjoy the evening, head to these member-only areas for a drink before dinner or just before the night show at the theatre, which is just around the corner of the Privilege Lounge. The best was the Mexican and my least favourite was the steak. Taxes and fees that are shown are estimates only. Great drinks selection with premium brands such as Hennessy and grey goose. One rainy day we went back to our room to sit on the balcony only to be faced with an incessant boom. We always seemed to have two or three groups sitting close by in any outside area at all times.Much of what I read in reviews was true. Photos. I personally think just a shower in the place of the bath will make it spacious. No problem concierge and through the Bahia Principe Akumal your privilege club beach at luxury bahia principe akumal so clean we are going back our... Many times we would wait 10 mins just for drinks and thus was when it was so nicer... 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