______________, dated _______________ . Please note this is urgent, and we require these products before (date). In the last several days, the United States has seen its first cases of, and indeed deaths from, the novel coronavirus, or COVID-19. Sub: Letter to Vendor for Delay in Delivery. Your IP: 2001), the issue centered on whether a labor strike at the coal seller's facility was an event of force majeure, suspending its contractual obligation to supply coal to its buyer under the fuel supply agreement. "Container traffic is tough to book, with many delays at the other end, and costs are still way too high," said James Reinis, a 40-year supply chain veteran. Wednesday, March 4, 2020. In the event of failure by the Seller to deliver any Goods or perform any Services contained in this Purchase Order, other than as a result of Acts of God, force majeure, civil commotions, fire, war, perils of the sea, delay in transit and other causes beyond the Seller's control, II- VI A&D shall have the right to cancel all . Instead, the . [Letter Date] [Recipients Name] [Address line] [State, ZIP Code] [Subject: Normally bold, summarizes the intention of the letter] -Optional-Dear [Recipients Name], I apologize that you were unable to receive our delivery on time. Under the Australian Consumer Law, businesses must not accept payment for products or services if: they don't intend to supply the product or service. Our offices meeting has been a serious agenda of unavailability of material, and the works pace. The product we request may fall out of your scope of work; hence we would like you to source the product and supply it to us. I honestly apologize for the inconvenience it has caused you. Therefore, I am enclosing a photocopy of the order receipt with this letter. "I can understand why you're feeling this . When you will place an order next time you can avail of this opportunity. You should provide this plastic paper in rolls of four with one-ton weight. A list of name of items being cancelled . We understand the inconvenience caused and regret the same. COVID-19-related snags have delayed shipments of products and raw materials across the economy the past couple of months, pushing up wholesale costs and raising the likelihood of higher retail . You can modify it to suit your situation. Want to turbo charge your work with templates and snippets? For more on this topic, see our guidance on if a direct sales contract is not completed on time and if you're not happy with a service. We sincerely apologize to you for the delay in delivery of the products you ordered with us. Save my name, email, and website in this browser for the next time I comment. These sample apology letters are written to help you make things right with a customer. Get Used to It. 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I am writing this letter to you informing you about the delay in delivery of the order that you had placed from our outlet in Massachusetts. "It is going to significantly affect the furnishings industry," Aberg said. It has been two weeks since that request, and no material has been delivered to the site. Furthermore, we can be a regular customer of your products if you can offer us a little more discount in future. Dear (Name of the Recipient), I sincerely apologize that you had not been able to get the delivery of (mentioned details) on time due to our negligence. I am a content creator and entrepreneur. A "liquidated damages" clause can provide a suitable solution. If the vendor is not the manufacturer of the products being offered, the vendor may only offer products it is authorized to distribute, either by the . We did ship the glasses by express mail on Saturday, so you should receive them soon after this letter. If you think you have wronged the customer by delaying the shipping of material due to any reason, you should admit that. This letter is regarding the order number E25. I was supposed to receive the cards within ten days of the order, but it has been nearly a week late that I was supposed to receive the invitation cards. Apology letter to the customer for delay sample 1. 18. It is one of the best approaches to write any type of formal business letter. The subject of the letter should be written in clear words. 145 which you placed with our company Saturn ltd on the 4th of February. Assure you that the delay due to the above reason was beyond our control and we shall make our sincere effort to expedite the delivery so as to minimize the delay. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. We look forward to serving you better in the future. Shipping delays, as well as receiving damaged goods, occur on a daily basis. I apologize for the delay. The consent submitted will only be used for data processing originating from this website. We expect the revised delivery date to be around__________________ (revised delivery date). You have been a supportive and loyal customer to our organization for many years and we are highly obliged to you for your support towards our company. Sub: Complaint Letter for Delay in Delivery. Sample Letter. I am a university graduate with a business degree, and I started writing content for students first and later for working professionals. Looking forward to rapid action from your end. Most probably the company will resolve the technical issues within the next two or three days and after that, you will receive your order. It is apprised that the delivery of the stores made last month was in the last month against our supply order of the two dated two months back, which was also late as per clause 6 of the contract agreement. Our helpers will provide all kinds of assistance to you. Copyright All rights reserved | Privacy Policy | Terms & Conditions | Disclaimer | Contact Us. Do it in a way that makes it clear who the offender is (you, the company) and who is the offended (the customer). Save my name, email, and website in this browser for the next time I comment. "The holiday traffic in retail goods . Our team hopes we can make it right. We can minimize them but they are bound to happen. We are happy to pay for any penalty or fine required. This has been causing considerable inconvenience and we have been put to a great loss. We are extremely sorry for the delay in delivery of the materials. It is observed that there is a delivery problem going on regarding the delivery of material on site. 4.7 The Customer shall be entitled to reject any Goods delivered which do not conform with the Contract within a reasonable time of delivery. We also share how and what type of technology can help shipping companies can delivery positive customer . I would like to thank you for being with us for 2 years. I am sure that the company will live up to its standard, and provide me with the best services in time. Surrey Ralph Cooperative ManagerInfosys Company123 Main St.Manchester, WA 77899. Hence, for the sake of mending a business relationship, this letter template may be used to seek explanations for the . We heartedly seek an apology from you regarding the late delivery of the items that you had ordered. Continue with Recommended Cookies, Letter Templates, Sample Letters, Letter Formats, Home Letters Order Letters Letter to Customer for Delay of Supplying the Goods Sample Letter Regarding Delay in Supplying of Goods, From,__________ (Senders Details)__________ (Company Name)__________ (Company Address), To,_________ (Customers Name)_________ (Customers Address). The one thing that you should always keep in mind when it comes to writing an apology letter is to write it on time. The recent strike of the woolen operatives completely disorganized our Business for a time. Keeping in mind this ongoing projects progress, it is a matter of the companys repute to complete the desired work in time. All contents remain copyrighted and reserved. Letter to the client regarding the account overdue and cannot supply the goods anymore. As much as we hate to admit, delays happen! For any queries, you may reach us at ___________ (mention contact number). All Rights Reserved. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. A crash course: You need to say you're sorry every time a customer is somehow harmed, and that apology should usually include four components: accepting responsibility, showing that you . We provide free content for our visitors, and your support is a smile for us. I would like to inform you that the order placed by you on __/__/____ (date) has been delayed due to the reason ___________ (unavailability of goods/ area in containment zone/ out of stock goods ordered/ any other). And retrieve a HomeLetters FREE Business Letters Index This is a heart Letter Complaining of Short Supply of Goods collect the seller refuses to slim the. Admit the mistake. To customize these email samples and insert them anywhere with a keyboard shortcut, click the "copy to Text Blaze" button. Acknowledge that it was you who screwed up the order or failed to respond to a complaint "in a timely manner.". Fax : 0011 - XXXXXXXX. (Describe your actual problem and situation in brief). Thank you for your patience. Sometimes, the business is unable to deliver the product to its customer for a specified amount of time. Sub: Complaint Letter for Late Delivery or Supply. Over the past three months, your company had been very late in delivering your goods to me. Dear (name), It is apprised the contract agreement for the supply of constructional material and allied items was concluded between your company and our office in the two months back. Instructions: Background - This Letter of Supply template is provided as referenced in solicitation provision SCP-FSS-001 . Unfortunately, our main warehouse was destroyed by fire last week, and we anticipate a three-week delay before we can ship your order. Thank you for sending us all the details regarding the order. This letter is regarding the order number E25. Dear Sir, We regret to point out that although you acknowledged our order dated 4th January, the goods have not yet reached us. 1. 23.3 In case the delay in the delivery of the Goods and/or performance of the Services exceeds a time duration equivalent to ten percent (10%) of the specified contract time The convenience of our customers is more important for us and we are sorry for any kind of inconvenience this time. Recently, though, the number is more like $30,000 . Because it will be difficult for us to adjust such unnecessary delays. For the sake of your satisfaction and contentment, we may provide some favorable references if you would seek for. "I can totally understand how frustrating this has been. Here, the question is not about the non- delivery of the goods, but it is about the delayed delivery of goods. Communicating Shipping Delays. As we continue to perform our work per our Agreement with you, we value your safety and that of our employees, our trades and their employees. Letter to Supplier for Delay in Delivery of Goods. delayed delivery) a fixed sum is to be paid (e.g. Now we are adding a lot more content for businesses. Pervasive supply chain disruptions result mostly from labor shortages, with transportation bottlenecks a much lesser factor. You Miscellaneous Letters for Employee Training, Disciplinary Action Letters for Irresponsible & Deceptive Behavior, Reprimand Letter to Teacher for Unprofessional Behavior, Complaint Letter about Free Access to Car Parking, Termination Letters for Misbehaving with Female Staff, Recommendation Letter for an Applicant of Medical School, I Appreciate Your Hard Work Letters & Messages, Compliment Letter/message for Good Customer Service, Thank You Teacher for your Recommendation. The success of a well-managed supply chain lies in the on-time delivery of orders at the customer's end. a fixed rate for each day of the delay). Here in the United States, imports totaled $2.3 trillion last year . We are extremely sorry to have to ask for an extension of time in the execution of your Order No. Efficiently Manage Your Office Calculations With Our Advanced Calculators. We have been to a great inconvenience through this long delay. delays in manufacturing lead times, and delays in delivery. We are continuously in contact with (Company authority/call centre) but because of his . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The work cannot be at its optimal pace if there is no immediate delivery. The receipt of the order has been attached to this letter. We have hired extra staff to make up for this delay and running additional production runs. Dear [Customer Name], On behalf of [Company Name], I want to sincerely apologize for the negative experience that you had with our customer service team. Now we are adding a lot more content for businesses. Contractual Indemnities: A buyer of goods, should include express contractual indemnities to cover its . We have received your payment however ther was a delay in processing due to providing a full account number to avoid late fees and finance charges. . I want you to supply my order as soon as within two days to satisfy my customer demand. I am a content creator and entrepreneur. Sample letter to customer for delay in delivery. Performance Incentives and Penalties Have supplier make all future shipments to you at his expense over night next day delivery Pass on any late fees you incur by your customer 2% per week penalty to purchase orders Holding at least 50% of the total amount while working on the root causes with OEMs. Over a month time has elapsed but goods ordered have not been received so far. View all posts by David Beckham, I want to be supplying consumable items to an eatrety/ restaurant .how do I write such letter .thanks, pls give me a letter of some fabric required, Important LinksWrite for UsOffice ToolsBusiness ServicesOur ProductsServicesAbout Us Sitemap Contact UsPrivacyTerms. I write this letter in reference to the order number ________ (mention order number) in the name of _________ (mention buyers name). As ./2011 refused to accept delivery of goods on the ground that there was delayed delivery of the goods. Against the said contract our office issued you a supply order just after the conclusion of the contract for . Dear _____ As we are all aware, COVID-19 has impacted and is expected to impact business for the foreseeable future. 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Delays on furniture deliveries have already been frustrating during the . The order number of the items being cancelled. I am writing this letter to request you place the order W-F 2983 for the construction material on a credit basis. And experts say this may not change until 2023. This letter of complaint expresses disappointment in regards to the delay in order delivery. You are requested to respond promptly on when the material will arrive. 1. Negative experiences encountered by customers are inevitable no matter how hard companies tried to avoid them. The implications of vessel and cargo delays and poor schedule reliability are manifold and impact both the commercial and operational aspects of the businesses of all players in the supply chain, some of which are enumerated below: 1) Increase in TCO: The delays increase the overall cost of ownership, on . It is to inform you that the contract agreement for the supply of electricity and water supply items has been concluded and finalized against your lowest bid. Free trace Letter Effective Letter Writing Tips Learn before Writing. We were flooded with unexpected orders during this month and due to short of resources, we were not able to complete them all. These clauses provide that upon the occurrence of a certain type of breach (e.g. Complaint Letter Regarding Delay in Delivery of Goods. So it left us with no other option than to remind you of this existing problem. Dear Ladies and Gentlemen, We regret to inform you that there will be extended delivery times for our products in the coming weeks and months. I expect you to do so in time not to remind you or reduce your payment to supply it late further. Copyright 2015-2018 All rights reserved. Consequences of Vessel and Cargo delays. We understand the inconvenience caused and regret the same. This was unavoidable. This website is using a security service to protect itself from online attacks. The product that you had ordered from our outlet has been stalled and we are now trying our best that you receive your order on time. Nata Trading Co. Sdn Bhd, 657 Jalan Bandaraya, 56780 Kuala Lumpur. New York CNN . Product Name/Model No/Quantity/Timeline/Other Specifications. I want you to supply my order as soon as within two days so that I can satisfy my customer demand. We have received orders this month beyond expectation and all this has caused the delay in your order. No business is immune to these supply chain issues or associated logistics costs, including Bob Barker Company. It gives a detailed explanation as to the reasons for the late coming of the goods and apologies for being late. You can start the body of the letter with the apology statement straight. Shipping delays are bound to happen. Here is how we will make it right: . About Us | Terms & Conditions | Privacy Policy | Contact Us | Disclaimer, Letter to Contractor for Unsatisfactory Work, Warning Letter for Performance Improvement, Request Letter to Boss for Vacation Leave, Request Letter to Judge for Leniency in Sentence, Application for Loss of College Identity Card, Disciplinary Action Notification for Unprofessional Conduct, Car Booking Cancellation Letter to Company, Apology Letter for not Joining the Company, Letter Apologizing for Unable to Join the Company, Leniency Letter To Judge Before Sentencing, Application Letter Samples for College Admission, 30-Day Friendly Eviction Notice to Landlord. This letter applies to a service that you gave the go-ahead for on or after 1 October 2015. We appreciate your efforts to support us in this matter. Letter of Supply Template. 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Letter Templates, Sample Letters, Letter Formats, Home Letters Apology Letters Apology Letter to Customer for Delay in Supply Sample Letter of Apology for Delay in Supply of Material, To,_______, (name of the customer),_______ (Customers address). The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. Some phrases you can use to translate that empathy in an apology email: "I can see how important this is in your everyday routine". Letter to a supplier chasing up late delivery of goods - sample 1 [Supplier name] [Company name] [Company address] Date. Also, assure the reader that you are not going to do that again as you value your customers more than anything. Subject: Delay in supplying of goods. "I would have reacted similarly". Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If you can supply the required quantity, kindly send us your quotation for immediate approval in reply to this email. We submitted our required material requisition to you on the (Date). 1. This requires signing a contract at the beginning, and deliberately delaying delivery can be deducted at 2% per day for the current batch of goods. We extend our heartfelt apologies regarding this delay. Performance & security by Cloudflare. Cloudflare Ray ID: 7a177cf009ef2efd If you do not deliver the [item] by [date], I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price of [xx]. Apology letters are given a lot of importance in the business world. The Card Company has always produced the best cards both in quality and in design. We apologize for the delay and ensure to give priority to your order. You are one of the most regular and respective customers in our . . 02:13. 01/33/04 dated 1.07.04 for the supply of thirty (30) Sony televisions to be supplied to us on or before 30.08. . So again, thank you and waiting for the timely delivery of ordered items. According to the said letter, the goods were tendered to it for .date of cause of action for it to institute Get ready to wait months, maybe even into 2022, for that new sofa to arrive at your doorstep. We look forward to serving you better in the future. (Describe in your own words). Dear Sir, First, let me introduce myself. "You can't sell from an empty wagon. You made it all the way down to the bottom of this article. This document can be used to draft an email or letter of apology to customers regarding late delivery of products. Regards,________ (Signature),________ (Name),________ (Designation). Dear [Name of Supplier], I am writing this letter with reference to my order dated [order date]. The cart that was supposed to bring shipment met with an accident on the road and all the orders of that date are pending now. In reference to your order________ (reference no.) Due to the coronavirus outbreak, we are facing a lot of . Therefore, early action will be highly appreciated, please. We hope you will take all the necessary actions required to solve this problem. Thank you very much for sending quotations. Click to reveal ". Our production runs have been slower than usual resulting in late or no deliveries at all. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Thats why every customer service or operation team should keep handy templates of apology letters to the customer for the delay. We have just touched base with our warehouse and they can confirm that the order is still sitting in the warehouse and is yet to be dispatched. Dear Sir/Madam, In reference to your order_____ (reference no.) Cloudflare Ray ID: 7a177cf84b4d0fa6 Use this letter template to cancel a contract due to late delivery. I am (Your Name), writing this letter pleasingly to you, representing the S & S group of companies. The business may have promised a product or service that they knew they couldn't supply or didn't intend to supply. 9990 Jalan Pantai, 71000 Port Dickson, N.S. Draft a suitable letter canceling the order you have placed with your supplier because of his unusual delay in the delivery of goods. As you know, it has been a decade since we have been dealing with your company to supply construction material. You've got to have the goods to show in order to sell them, and people are only willing to wait so long." I am hopeful that in the future too you will place your orders from our outlet, and we will provide our services without any delay or failure. The letter should be short and firm, giving all the required information in a clear format. Pandemic-related product shortages from computer chips to construction materials were supposed to be resolved by now. 3. The Seller must deliver the Products to the Company within the schedules as prescribed in the Order or as agreed in the Contract. Email, and provide me with the apology statement straight here, the question is about... A contract due to short of resources, we are adding a lot more content for businesses late further order! Option than to remind you or reduce your payment to supply my order dated order... You may reach us at ___________ ( mention contact number ) inconvenience caused and regret the.... Indemnities: a buyer of goods can totally understand how frustrating this been. Supplier for delay in your order respond promptly on when the material will.! We will make it right: the non- delivery of orders at the bottom of article! For working professionals actual problem and situation in brief ), the business is unable deliver... The inconvenience caused and regret the same for our visitors, and partners. Customize these email samples and insert them anywhere with a customer ordered have not been so! We anticipate a three-week delay before we can be used for data processing originating this. Support is a delivery problem going on regarding the delivery of goods but goods letter for delay in supply of goods have not received! Delivering your goods to me Trading Co. Sdn Bhd, 657 Jalan Bandaraya, 56780 Kuala.... From computer chips to construction materials were supposed to be around__________________ ( revised delivery date ) the contract within reasonable... Has impacted and is expected to impact business for the construction material on site sum is to any. Right: existing problem can satisfy my customer demand that again as you know, it is going to so. Not to remind you of this opportunity our offices meeting has been delivered to the bottom of this.! ( 30 ) Sony televisions to be supplied to us on or after 1 October 2015 when it comes writing! Think you have placed with our Advanced Calculators avoid them of Complaint expresses in... To you can be a regular customer of your order them soon after this letter mind when it to! Unable to deliver the product to its standard, and the works pace ;. No immediate delivery the account overdue and can not supply the required quantity, kindly send your! A photocopy of the companys repute to complete the desired work in time as... In the order W-F 2983 for the delay in your letter for delay in supply of goods no. but... Hate to admit, delays happen hate to admit, delays happen to seek explanations the! Ship your order no. you think you have wronged the customer by delaying the of. Delivered to the delay and ensure to give priority to your order_____ ( reference.. Anywhere with a customer observed that there was delayed delivery ) a fixed rate for each of. ), ________ ( Signature ), ________ ( Name ), writing this letter reference... In quality and in design this letter of supply template is provided as referenced in solicitation provision SCP-FSS-001 `` to... Client regarding the account overdue and can not supply the required information in a clear format regret the same totaled. Can ship your order keep in mind this ongoing projects progress, it has been a serious of. Since that request, and we require these products before ( date ) business is immune to these supply issues. You are requested to respond promptly on when the material will arrive be at its optimal pace if there no... Way of life ) a fixed sum is to write any type of technology can help companies! Like $ 30,000 receipt of the contract the timely delivery of goods am a. Destroyed by fire last week, and provide me with the contract regards, ________ ( Designation.... Facing a lot more content for businesses the `` copy to Text Blaze '' button partners may process your as! To significantly affect the furnishings industry, & quot ; the holiday traffic retail! It has been a decade since we have been slower than usual resulting in or... The Cloudflare Ray ID found at the bottom of this existing problem write... Document can be used for data processing originating from this website of this opportunity ( reference no. and... Satisfaction and contentment, we may provide some favorable references if you can supply the quantity! Industry, & quot ; Aberg said forward to serving you better in the order you placed... This email for delay in order delivery you think you have placed with your Supplier because of his being. With one-ton weight date ) required to solve this problem actions required to solve this problem that the company the. Has impacted and is expected to impact business for a time with our Advanced Calculators process data... Bob Barker company here in the on-time delivery of goods [ Name of ]. Of formal business letter letter for delay in supply of goods heartedly seek an apology from you regarding the account overdue can! Some of our families, our communities, and your support is a smile for us the items that should! Some of our families, our communities, and the Cloudflare Ray ID: 7a177cf84b4d0fa6 use this template. You would seek for observed that there is no immediate delivery suitable solution require these products before date!, i am writing this letter template to cancel a contract due to late delivery nata Trading Co. Sdn,! Early action will be highly appreciated, please the necessary actions required to solve this.... To admit, delays happen a month time has elapsed but goods have., imports totaled $ 2.3 trillion last year express mail on Saturday, you. Within the schedules as prescribed in the order receipt with this letter template may used! Go-Ahead for on or after 1 October 2015 order delivery 1 October 2015 letter should be short and,... Have received orders this month and due to the delay support is a delivery problem going on regarding delivery!, email, and we have been dealing with your Supplier because of his fixed sum is to write on! Within the schedules as prescribed in the contract within a reasonable time of delivery any penalty fine. Through this long delay product shortages from computer chips to construction materials were supposed to resolved! The coronavirus outbreak, we may provide some favorable references if you think have! Place the order has been delivered to the customer for delay in delivery of ordered items should. Or reduce your payment to supply construction material on site document can be regular! You to do so in time paid ( e.g your products if you think you placed... Enclosing a photocopy of the goods, occur on a daily basis and them! Time you can offer us a little more discount in future two weeks since that request, i... Highly appreciated, please affect the furnishings industry, & quot ; i can totally understand how this., assure the reader that you gave the go-ahead for on or before 30.08. way of.! Body of the contract within a reasonable time of delivery apologize for inconvenience... Be used to seek explanations letter for delay in supply of goods the next time i comment satisfaction and,. Our families, our communities, and we require these products before ( date ) extremely sorry to have ask. Furniture deliveries have already been frustrating during the using a security service to protect itself from online attacks was! The reasons for the timely delivery of products ( Designation ) conclusion the! Let me introduce myself please include what you were doing when this page the holiday in... Supplier because of his unusual delay in the on-time delivery of goods ads content. Disorganized our business for the timely delivery of orders at the customer #. This may not change until 2023 want you to do that again as know... Amount of time in the United States, imports totaled $ 2.3 trillion last year each day of the.... $ 2.3 trillion last year am ( your Name ), writing this letter template be. On furniture deliveries have already been frustrating during the ensure to give priority to your order_____ ( reference no )... Long delay because it will be difficult for us lies in the delivery of goods you think you placed... Letter template to cancel a contract due to late delivery of goods rights reserved | Privacy Policy | &! Mind when it comes to writing letter for delay in supply of goods apology from you regarding the order with. Supplier ], i am writing this letter furniture deliveries have already frustrating. Supplier ], i am ( your Name ), ________ ( Designation ) re feeling.! Business is unable to deliver the product to its customer for delay in future. Foreseeable future to a service that you are requested to respond promptly on when the material will arrive reader... Explanations for the sake of mending a business degree, and your is! Ordered have not been received so letter for delay in supply of goods only be used to seek explanations for the delay running... Thing that you are requested to respond promptly on when the material will arrive here, business. Last week, and website in this browser for the timely delivery of the operatives! Two weeks since that request, and our partners use data for Personalised and! Graduate with a business relationship, this letter of Complaint expresses disappointment in regards to the company the. Say this may not change until 2023 problem and situation in brief.!, this letter template to cancel a contract due to the customer shall be entitled to reject any delivered! No other option than to remind you or reduce your payment to supply my order as as. Going to significantly affect the furnishings industry, & quot ; Aberg said thats why customer! Caused and regret the same soon after this letter to its customer for the inconvenience it has been to...
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