If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Fair, that is their right. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Etc. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. I assure you it's not our intention to inconvenience or upset a valued customer. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Can you help me get this claim dropped? 2151234567 or 215-123-4567 In other words, the company cant just say you damaged the vehicle without proof. Enterprise (800) 307-6666 3. Again the next day when I was told it was all clear -NO mention of any damage.? When deciding whether or not to purchase CDW, you may wish to check . I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. There was NO damage and I filmed it. NEWS. Start of main content. What is Rental Reimbursement Coverage and what does it typically cover? I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Scam alert! I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. From the moment I checked in to the time I got my rental, I was . Business Outlook. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. The company left an official comment to this complaint. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. HOW WE WORK Need help collecting a debt? Enterprise customer service claims no knowledge and that there's nothing they can do. Enterprise Damage Recovery Unit. Get Directions. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. English; Espaol; Available 24/7. At Enterprise we believe you should not be charged for fair wear and tear. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Your customers and the world deserve to hear from you! Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. loonydan42 5 yr. ago. Experience our exotic collection. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. All we did was pick it up. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. With talking to my insurance company, USAA, they declined to inspect the vehicle. Boy, was I pleasantly surprised. When expanded it provides a list of search options that will switch the search inputs to match the current selection. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. The other driver who hit them had rented the car from Enterprise. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Press question mark to learn the rest of the keyboard shortcuts. Read the fine print and if you do not agree, dont rent. I visited our local branch and a manager told me the same thing the claim was a mistake. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Before you drive away, you also need to document all scratches and dents in writing. Reach out to your agent or the insurance claims department for details. If you received a walk around at check out and no damage was presented, call in and dispute it. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Learn more about rental reimbursement coverage. Latin America & Caribbean Car Rental Locations. I will be reporting this to the department of insurances to investigate. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. More than half are about the product or service. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Recent data shows the demand for rental cars is trending back up. Enterprise's damage claim looked a little suspicious. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." The email is in fact a DRU email. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Called Enterprise and nobody knows anything about it. It spooked me because I thought they claimed me at Fault and are protecting their Driver. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. I just received a similar letter 2 weeks ago. Only Enterprise can. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. If we are billing an insurance company, you may have to pay out of pocket for the difference. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Such co-operation includes completion of a Vehicle Incident Report (see link below). This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Unfortunately, for me both employees were no longer employees of enterprise. 5. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Terms apply. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. When you return the vehicle, you'll get back the 20% hold plus that extra $200. I needed a new vehicle so went to Morrow, GA to purchase a new car. Enterprise has filed a damage claim on Sarah Bakers rental. Its a whole mess. Branch or ERS will create an Incident Report. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Posting comments is now limited to subscribers only. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Refer to your own auto insurance policy for details on your coverage. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Look all over the car and write down any damage you see, no matter how small. SPONSORED CONTENT. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Senior . You have added a huge list of repairs that is 1.5 pages long. If you have an opinion you wish to share for publication, send . They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Learn more about rental reimbursement coverage. We need to know the country and state/province to give you an accurate answer. Reach out to your agent or the insurance claims department for details. I though it was fraud so I ignored it. Press J to jump to the feed. You would have remembered signing that document, wouldn't. You'll learn how to be part of a team and how to succeed. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. The complaint has been investigated and resolved to the customer's satisfaction. Access the headquarters listing for Enterprise Rent-A-Car. 2023 Enterprise Holdings, Inc. All Rights Reserved. Questions before, during or after your rental? iii. Please note - payments may take up to 10 business days to be reflected in the amount due. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. I definitely did not return the car with hail damage, so Im very confused. Recommend. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. The next day I called and I was told that everything checked CLEAR. We offer exotic vehicles in certain locations as well. We are not out to unfairly charge people. Does he respond? In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Plus Your Points is back! You would be able to take advantage of these lower rates. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! which covers third-party liability claims; If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Heres my concern: I feel theres a completely false insurance claim being filed under my name. There is no one to call (they don't answer the phone. ! determined that you may be negligent and therefore responsible for our damages. 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