Tickets Can I exchange my tickets to a different day? (b) where applicable, you hereby grant us permission to provide your full original order details (including the last four digits of the payment card that was used to pay for the Primary Tickets) to the buyer and/or the event or venue box office in order to assist with fulfilment. Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. We'll let you know if you qualify when you submit your request. Yes, Ticketmaster allow to change the seats near to an event if better seats are available and you want to change your seat. 16.6 Nothing contained within this Ticket Exchange Policy and no action taken by you or us pursuant to this Ticket Exchange Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. Also Ticketmasters fan-to-fan exchange program allows ticket holders to sell or exchange their tickets with other fans, it is not designed for exchanging tickets for a different event. Universal also allows you to make other changes to your vacation package, such as removing dates, changing your hotel reservations, and adding add-ons like Express Passes. 9.7 Accepted methods of payment include Visa, MasterCard and American Express debit or credit cards. You shall not permit anyone other than you to use your account. Tap the Remove Listing button to the right of the listing you want to remove. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. Tickets price would be automatically set as your purchased tickets price. 1999-2023 Ticketmaster. What Happens If Ticket Prices Rise After My Purchase? 9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. Joe Foster, a 42-year-old nurse, leans on the fence outside the exhibit, entranced by his movements, while on a date. Its important to keep the confirmation number safe as it can be required later on to access the tickets. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. Select the order you want to exchange under My Tickets Section. You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. (j) You will require an Adyen MarketPay account in order to receive payment for any Resale Tickets you sell and therefore agree to be bound by. (b) any incorrect physical Resale Tickets dispatched less than five business days prior to the relevant event are at risk of not being returned to you in sufficient time for the buyer to be able to be sent correct physical Resale Tickets. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. Policies set forth by our clients, including venues, teams and theatres generally prohibit Ticketmaster . How to Contact Ticketmaster Belgium 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. Hit 'Sell'. If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. Login to your Ticketmaster Account on www.ticketmaster.ie. You can also modify your ticket on either parks official app youll just need to create an account to use this feature. Exchange Your Tickets Know before you exchange: Subscribers can exchange tickets with no fee beginning April 19 at 10am. 6.1 If we need to make enquiries about any Resale Tickets you have listed or sold, you should respond promptly and within such timeframes that we notify to you. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywood's Ticket Center at (866) 258-6546. . Find the ticket (or tickets) you no longer need. We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. 1.8 Nothing in this Ticket Exchange Policy or our. Calling is a 3 hour wait time. However, we will try to assist with resolving any such disputes; please see clause 15 for further details. 14.9 If a dispute arises between you and another user (whether a buyer or seller), you release us (and our affiliates, parent undertakings, subsidiaries, and its respective officers, directors, employees, agents, legal representatives and sub-contractors) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, disclosed and undisclosed arising out of or in any way connected with such dispute. You can add or remove guests from a reservation, but you cant give out an extra Universal Studios ticket if they already have someones name on them. If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. Select the ticket group you'd like to sell. 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). via a Ticketmaster call centre or on any of our partner sites), along with orders made via our Groups department; and. Set the price. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. I've been to every continent except Antarctica, and I always looking for the next adventure. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. When this happens you'll see "resale not available" next to your tickets. Contact Us Universal Studios tickets are non-transferrable. 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. Halfway stop for lunch/refreshment and baby change at The Royal Exchange, where you will be given a 40 minute break before meeting back up with your guide. The Advanced Services may permit you to forward your season tickets to another person. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. We will try to cover everything you need to know to make your ticket exchange a smooth and seamless process. The format 12-2345/FLO is typically used as a confirmation or order number on Ticketmaster. Select CANCEL TRANSFER. 15.5 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. Exchange by email Write VOID on the tickets you wish to exchange. It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. Why TicketMaster Changed (or downgraded) Your Seats! (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. We inform the venue that the tickets have been sold to you so there will be . We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. If you wish to upgrade a ticket, this can be done subject to availability. None of us can go on the new date in September. fully guided tours; guided private tours; self-guided tours; testimonials; about us 10.2 Where Resale Tickets are delivered via e-delivery by email, you are responsible for providing a valid email address for e-delivery of the Resale Tickets and ensuring that you are able to receive the Resale Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)). 2.1 In order to set up a Ticketmaster account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. Yes, and it takes just a few seconds to create one. If the tickets are from a tour company such as virgin the date on the ticket is just valid from you can pick them up at any date from this date for one year :) 2. (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. If you are unable to attend an event and want to attend another event instead, best option would be to sell your tickets through the fan-to-fan exchange program and then purchase the tickets for the event you would like to attend. 11.6 To claim a refund under clause, 11.2, 11.3, 11.4, please follow the instructions we provide to you or apply in writing to: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (or such other address as notified to you by us). Terrible system I will never buy tickets through Ticketmaster again. Some Ticketmaster Articles, you might be interested to read: If you're trying to access the Ticketmaster using website or app and Read more, At some point, you might face problem when trying to transfer your Read more, Have you ever encountered an error message that simply says, "Oops, something Read more, TicketMaster is one of the most popular ticketing platforms in the world, Read more. SELLER TERMS (LISTING AND SELLING RESALE TICKETS). Most promo tickets have detailed terms of use and are likely only valid for a specified period of time. 5.12 You understand that your name, postal address, email address and telephone number may be provided by us to a buyer if it becomes necessary for the purposes of fulfilling the order. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. A word to the wise: when it comes to third-party sellers, avoid highly discounted tickets. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. Extraordinary circumstances. Single (non-subscription) tickets for Broadway shows cannot be exchanged. Click Sell Tickets if tickets are available for sale/exchange. Can I Sell My Unused Universal Studios Ticket? Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. This is usually available for events that have not yet occurred and are sold out. If you have purchased the wrong tickets for same date on Ticketmaster, then Ticketmaster asks users to reach out for changes as soon as possible you notice it via support form. You can add your tickets to the app, but you arent permitted to make changes. 5.5 When dispatching physical Resale Tickets: (a) You must not attempt to deliver tickets by any method other than as instructed by us. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. However, sometimes the event organiser will request that tickets are not resold. If you can't exchange your tickets, you may be able to sell them. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. 392260 Views Oct 21, 2022 Article. For some deliveries, a signature may be required. 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