YouFibre is dedicated to customer experience and service quality. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Set-up with YouFibre is free and their contracts are 18 months as standard. We also record all 999 and 112 emergency calls. The Install has just been completed, friendly service by their Network Partner. 19.10 Complaints. Back on line by 9am. Very pleased so far. 14.1 Returning Equipment. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. She called back to check up and make sure it was still okay. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Netomnia are laying it all around the area. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. 9.4 Re-activation fees. Thank you very much. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Find out how we combat fake reviews. 10.5 We are not liable for certain losses. FTTP is completely separate from old copper cables. 8.6 If there is a fault on the wider network. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. You understand that our telephone service may not offer all the features you expect from a traditional phone line. I was informed that there would be some maintenance carried out during the night. 3d. Firstly with the service less than a week from order to installation. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. 2023 Trustpilot A/S. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Absolutely fantastic service. Had no internet connection first thing this morning. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 19.2 You need our consent to transfer your rights to someone else. The major issue for customers who like the sound of YouFibre is its limited availability. This website uses the TMDb API but is not endorsed or certified by TMDb. Learn more about 1Gb broadband and who offers it. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Back on line by 9am. Thank you again for your kind review. over the internet. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We'd like to hear from you. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. If you need us again in the future please don't hesitate to give us a shout. Hi Jane!Thank you for your great review of Dustin! You may not sell or agree to transfer the internet address to any person. 13.1 We may end the Contract if you break it. Date of experience: 22 February 2023 Hi Chris,We are delighted you have had a fantastic experience with our installations team. Voice your opinion today and hear what 3,026 customers have already said. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! b) websites are sorted for blocking by our supplier. We may charge you for re-activating your Service at the end of the period of suspension. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. So I rang them and they had me reconnect within minutes. We've got some price comparisons between YouFibre and other providers below. After service call to make sure everything was ok on the day. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. YouFibre. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Please select the router you're using: Need to speak to us? We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. 17.4 Number Porting. 19.8 Termination wont affect prior rights. 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Amazing service, Hi Jack!Thank you so much for your fabulous review. 14.3 Condition of Router Equipment. 11.2 Minor changes to the Service. 8.7 IP addresses. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. YouFibre. 19.1 We may transfer this contract to someone else. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Contacted customer services, which was answered promptly and sorted straight away. Do you agree with YouFibre's 4-star rating? I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We call things they need to do the Activation Steps. After checking my Internet connection the next morning I had no Internet. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Had an issue due to an upgrade on the system. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Lisa C Evans, Hi LisaThank you for your great review of Dustin! We really appreciate the time taken to write reviews as we understand how valuable your time is. JavaScript is disabled. 15.2 To a site inside our network. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! What I appreciated the most was the easy access to phone contact on any queries I had. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Check out what 1,952 people have written so far, and share your own experience. about cookies and how to manage them. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. {{ year }} Choose Ltd. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Thank you very much. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. We use cookies on this website. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Anyone can write a Trustpilot review. Copyright 2000-2023 M2N Limited E. & O.E. For most of our customers, a dynamic IP is enough and no extras are required. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. He was polite and courteous. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. You just need the new PPPoE settings from YouFibre. 2021 YouFibre Limited. Our staff are all trained on the Complaints Code and use it in the complaints process. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Companies can ask for reviews via automatic invitations. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Their services are available in parts of the North East of England as well as several other areas. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. 10.7 Maximum liability for other losses. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 8.5 Vulnerable Customers. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Not had the advertised speed (1000Mbps) since installation. 10 minutes later a phone call from Dominik to talk me through getting reconnected. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. She called back to check up and make sure it was still okay. If you are moving to a new house, please contact us. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. We are independent of all of the products and services we compare. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Firstly with the service less than a week from order to installation. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. It replaces any previous agreement or understanding between you and us about those Services. It promises wi-fi of at least 10Mb in every room or money back. Lisa C Evans, Hi LisaThank you for your great review of Dustin! If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Installing Techie was a really helpful, polite individual. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. So will be cancelling my contract. He fixed + ensured everything was completely tuned in + upto date. Available in London only. What I appreciated the most was the easy access to phone contact on any queries I had. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. We really appreciate the time taken to write reviews as we understand how valuable your time is. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. 11.1 Your right to make changes. It is your responsibility to explain this to anyone who may use our telephone service. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). No other person shall have any rights to enforce any of its terms. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Suggested companies are based on peoples browsing tendencies. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 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