Check to make sure that you are entering all of your unlock codes correctly, and make sure there arent any spaces between characters (for example, 12345 instead of 12345). Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. It'll also automatically lock behind you when the door is closed. If you don't have a smartphone or don't want to use the App, you can use the programming instructions below. Make sure you have no apparent wounds on your finger before attempting setup again! For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints Furthermore, clean your finger if it is not working and try again. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Can always be used within the range set and auto Or you can also view the webiste directly. JasonJoel November 18, 2021, 2:31pm #15. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. Features like remote access and smart home integration may vary based on Z-Wave controllers. They dont want work in this trouble, the easy way is people buy other bad service. Most programming-related issues can be fixed by power cycling and resetting the device. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. U-Bolt Pro supports maximum 1000 logs. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Limited by weekday and hour. How It Works; Help. Owner has all privileges. View Deal. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. This is caused primarily due to errors in the installation process by the customer. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. Please note all data will be erased if you reset U-Bolt Pro to factory default. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. The Best Smart Lock Deals This Week*. App is almost useless. Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. Your fingerprint sensor should work after a restart. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! Adjust the lock orientation on the lock.Solution 2. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. Im having the same issue. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. No response at all. 4 . Make sure that your finger and Fingerprint Reader are clean and dry. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. Look for our in-depth, hands-on review in the coming weeks. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Press Ultraloq Button to lock manually. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. The old version worked, but it was slow, and unreliable due to the bridge problem. Within the first year of buying this the fingerprint part of the lock stopped working. In some cases, it might stop operating altogether. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Nice things about the new U-Bolt-Pro-WiFi. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Has anyone found a way to recess the door sensor into the door frame? Then, after entering my home the door will lock/unlock itself. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. The simple installation takes minutes and only four screws. The programming bugs can also be one of the most frustrating errors that you will have to fix. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Air; Compare all smart locks Accessories. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. They mate I am having the same issue. Just follow their instructions step by step, and youll be all set. Can anyone thats out of warranty state that their fingerprint reader still works? Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. @Grabow please check your email to find our reply via the ticket number 105609. The new lock is much faster, and so far (two weeks) has not gone offline yet. Now, keypad stopped working. But for me, those are two of the major features I was looking for. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Pair the lock in the App and start to use it. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. This replaces my old U-Bolt-Pro with the WiFi bridge. The latest log will replace the oldest one once log is full. The first thing to check is your door sensor. How can I unlock U-Bolt Pro if battery runs out? Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. Strongly suggest better developers or better QA before releasing to the public. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. It just does nothing. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Admin can add or delete Admin and Users, control all lock settings and view logs. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. If so many people are having the same issue it must be some sort of defect. So, if youve just bought the unit, give it a quick reset. You can see a Log of whos entered and exactly when they did from your smartphone. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. Emergency Key Override can be used when the battery is dead. (Ultra loq U Bolt not Pro). Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Free shipping for many products! I have to instead rely on using my fingerprint. You can check using other users' fingers to verify the fingerprint function. With 6 active people living at home, it is super convenient. Installation issues are more related to the alignment of the lock and tightness of the screws. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Used to verify your finger and unlock from the outside.Backup Key Hole Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . Most of the time, it is not that difficult to isolate these Wi-Fi errors. You can work with them, but they are very limited/weird in what they can do. Setup was pretty painless, Bluetooth app works well enough. Four of . I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. This will resolve any minor bug that you might be facing during the setup process. 1 put of 10 times is it successful. MSRP $219.99 $199. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. 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